“Even with my phone next to me at all times, the sound through my headphones drops out when I'm in motion /working. Is it the WiFi? the phone? the headphones themselves?”
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It was my phone. My new one solved my issue. Headphones are fantastic!
Sorry, there was a problem. Please try again later.Hi Frustratedlistener, we're sorry to hear about this issue. This headphones doesn't have WiFi feature. However, you may refer to the links below for possible troubleshooting steps to fix this issue. I hope it helps. Regards, ^Ron - https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513193.html - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm2/articles/00097458
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