“The charge totally went down and now I can't seem to get it to charge .”
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Sorry, there was a problem. Please try again later.Hi there, We're sorry to hear about your headphones. This is definitely not what we wanted your to experience. Please make sure to use the supplied USB Type-C cable. Also, it is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). If you're still having the same issue, initialize the headset, and pair the headset and the device again. If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig
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