“Hello, I recently bought a pair of XB950N1. I've been using them for the last week, and when I turn on the noise canceling I hear a low sound like a river flowing through my headphones. I was wondering if it is normal to hear that noise in the background?”
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Hi there! The low sound that you're hearing is the headphone's noise canceling function working. Over time, you'll be able to get used to it rendering the sound unnoticeable. You may check this link to learn how noise canceling works: https://us.en.kb.sony.com/app/answers/detail/a_id/40681/p/40940,40941,96670/c/65,66/kw/sound%20while%20noise%20canceling%20is%20on Thanks, -Mark
Sorry, there was a problem. Please try again later.You shouldn't be hearing any sound while the noise cancelling option is enabled. Have you tried different noise environments? What I mean is test to see if you hear that low sound in a quiet environment vs hearing it in a loud environment? Also, are you around any other bluetooth and etc devices that could possibly be causing interference? This is what that sounds like to me, but they should not be making any noises while the noise cancellation button is on.
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