“Just got the XG300 yesterday. It seems to often hiccup/cut-off the songs I play from my iPhone 10. The phone is between 2 and 10 feet away from the speaker. Is there a way to stop this interrupted play from happening? Would the larger speaker be better?”
Answer This Question
1-3 of 3 Answers
I have never had any issues with mine. Make sure you have a subscription with the source if that is required or try a differant source.
Sorry, there was a problem. Please try again later.Hi Rich, We regret to hear that you are experiencing connectivity issues with the speaker. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954 While the “Priority on Sound Quality” preference is selected for the BLUETOOTH connection quality, signal reception on the speaker may fluctuate depending on the combination of the setup on your BLUETOOTH device and the ambient conditions. In such a case, the following may help for solving the issue: -Move the speaker away from a device such as a microwave oven and a wireless LAN access point. -There are some BLUETOOTH devices that can have the BLUETOOTH connection quality changed. If your device is compatible with this function, select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality. For details, refer to the operating instructions supplied with the device. -Select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker. You may find this link helpful: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669898.html Restarting and initializing the speaker may also resolve those issues. Please refer to the steps on these links: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669933.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669932.html Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car Sincerely, -Ralph
Sorry, there was a problem. Please try again later.Maybe your phone is to old
Sorry, there was a problem. Please try again later.
