“Hope this is a one off situation but when the speaker is plugged in to the wall it gets really loud and sounds amazing! BUT! When the speaker is running off the internal battery it loses about 20% volume, NOT cool! Is there a setting that can fix this??”
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Sorry, there was a problem. Please try again later.Hi Ooooscar123, Thanks for reaching out. We do apologize you've been experiencing low sound level on this speaker while in use. We want to make sure you are getting the most out of your speaker. To ensure optimal performance with the speaker, please refer to the steps and guidelines below . • While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction. • If the sound becomes low while in use, follow the procedure below. 1. Turn off the speaker. 2. Charge the built-in battery sufficiently. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. In any case that you need our assistance, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess
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