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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists: -Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth. -Reset the earbuds using the following steps: -Place the earbuds back into the charging case and keep the case open. -Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times. --> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together. -Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked. -Please try with another device (phone/tablet/etc.) and see if the issue is the same. Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds. If it doesn’t help, please reach out to us via support [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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