“It’s just not giving me the same sound it used to. I would have it UNDER half way on the volume and this thing would POUND. Now I’m about 2 levels from FULL volume and still nothing…… Sound isn’t loud nor does bass pound”
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Not the unit; prob the device from which you are sending Bluetooth signal.
Sorry, there was a problem. Please try again later.Thank you so much for sharing your experience. We're really sorry you've encountered this issue! If possible, please try the following steps to see if the issue persists: 1. Hold Bluetooth and Vol+ for around 5-10seconds to reset the speaker. 2. Turn off the speaker and turn your Bluetooth device's Bluetooth off and then on again. 3. Clear all the pairing records on your Bluetooth device. 4. Restart your speaker and reconnect it with your Bluetooth device. 5. Try to pair the SoundCore Select Pro with another Bluetooth device to do a comparison test. If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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