“I have the soundcore a1 they keep pairing separately..why?”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, please try the troubeshooting below to see if it helps at all: - Firstly try to forget the pairing records (both Soundcore Life A1 and Soundcore Life A1 L) on your device and turn off the Bluetooth. Reset the earbuds via the steps below: - Place the earbuds into the charging case and make sure they are being charged. - Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white. After the reset, take both earbuds out of the charging case to make sure they are successfully paired; you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together. Turn on the Bluetooth again and search for Soundcore Life A1 and pair. If the issue still persists, don't worry, please don't hesitate to contact us at [email protected] by detailing your order number and the problem you come across. We will reply you within 24 hours.
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