“My Switch is telling me I need to purchase this game, I have already purchased it”

Asked by Anonymous 1 year ago

1-2 of 2 Answers

You may need to check and make sure you are logged in. If you are selecting the game and it presents you with this error, it is best to ensure you are connected to the internet and logged into the Nintendo account that you redeemed the game from. You may need to call Nintendo support to verify.
Answered by Ace326 7 months ago
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If your Nintendo Switch is asking you to repurchase Super Mario Odyssey even though you’ve already bought it, try these steps to resolve the issue: Check Your Account Make sure you’re signed in with the same Nintendo Account you used to purchase the game. Go to System Settings > Users > Nintendo Account to verify. Restore Your Purchases Go to the Nintendo eShop. Select your profile icon (top-right corner). Go to Redownload and see if Super Mario Odyssey is listed there. Check Your Internet Connection Ensure your Switch is connected to the internet. Deactivate and Reactivate Your Primary Console Go to System Settings > Users > Nintendo Account > Deregister Primary Console. Then, log in again and set your Switch as the primary console. Update System and Game Software Make sure both your console and the game (if partially downloaded) are fully updated. Restart Your Switch Sometimes a simple restart can fix licensing issues. If none of these steps work, contact Nintendo Support for further assistance.
Answered by LeandroM 11 months ago
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