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Hello Hong, Thank you for reaching out to us with your question. Based on the information provided, you can be having issues with the hard drive in your recorder. In order for us to be able to further assist, we ask that you please contact us when you are in front of the unit. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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