Customer Ratings & Reviews
- Model:
- SWDVK-845806WL-US
- |
- SKU:
- 6331755
User rating, 4.3 out of 5 stars with 362 reviews.
4.3(362 Reviews)- 292 Answered Questions
Customer reviews
Rating 4.3 out of 5 stars with 362 reviews
(362 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Rated 5 out of 5 stars
Great cameras if you need to go wired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System is good, easy to setup. I bought two additional cameras to use all 8 channels. Swann app works good, easy to configure and uses very little bandwidth. I recommend this product. Also I did need to contact their tech support, very good service, very helpful and knowledgeable engineers.
I would recommend this to a friendBrand response from Swann
Posted .Hello Nick,
Thank you for reaching out to us and providing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Security System. We have pioneer the area of DIY security and we are happy to share what we have developed with you. We have added new analytics within the recorders that allow them for many added features to fit your security scenario.
Your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Rated 5 out of 5 stars
Great resolution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are really good cameras. They have a really good picture. The app to view on your mobile phone was extremely easy to use. Wish the camera pivoted without having to unscrew them to make it easier to get the right view. But other than that glad my husband and I purchased this brand.
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendBrand response from Swann
Posted .Hello Gamer,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 16 Channel 10 Camera DVR Surveillance System. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Rated 3 out of 5 stars
Sad to see it not work properly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep getting black screens on my monitor display. I can only see my cameras via their mobile application. Definitely not user error either. I’ve reset the unit and tried mutual email cables for HDMI and cables to the cameras. Nothing seems to fix the issue.
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello OmarLopez,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. Based on the information provided, the issues you are experiencing may be video loss on your cameras. This can be due to the fact that the item is not properly installed or configured. In order for us to further assist we are such a please contact a member of our technical support team. We can then diagnose and troubleshoot your unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We should have your unit configured within a few minutes. We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 5 out of 5 stars
great system the only wat to go swannme
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.me that is all I buy bought 3 system all ready it has great eyes so you btter stay away
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendRated 1 out of 5 stars
They don’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible connection Can’t even read what it said just a waste of time
This review is from Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Dulce,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. We would like to look into your recorder settings and set up to ensure we can best assist you. Your feedback is important to us and helps us locate and address potential bugs within the software. Please contact our support team if you have not already. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Motion detection, Picture qualityCons mentioned:App
Rated 4 out of 5 stars
Great security cameras for the Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardest part of setting up the security system is running the wires from the main box to the cameras. The video from the cameras are great! Being able to setup the area to be the alarm area is a plus. Recordings of motion/infrared detection are saved to a hard drive is a plus especially when the internet goes down. The app for the system is a bit tricky, but U tube has informative giving you what you need. What keeps from giving the system a 5star rating is that you can’t control notifications or emails from the app. This is the one main thing that Swann needs to correct.
I would recommend this to a friendBrand response from Swann
Posted .Hello RetiredCajun,
Thank you for reaching out to us and providing your feedback. We are glad to know that our 8 Channel DVR kit best fits your security scenario. We are sorry to hear about the troubles you experienced when running the wires for your system. We will keep moving forward with the development of the application to help improve your overall experience.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Easy to install, Picture quality, Price
Rated 5 out of 5 stars
Great security for the price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system because it was the best of several worlds. -Price was reasonable. -Amount of Hardware provided. -Clarity (1080p) HD video. After I set this up in my house I realized that it may be more or a business set up, but I've never felt more secure and still have extra cameras to set up. ***BNC cables will require you to plan ahead for powering the cameras, the power runs back to the box but will need to be plugged in and powered up through a surge protector with its adapters. Additionally, I can see and make out all the people and vehicles that drive by. Is the quality good enough if I need to prove it to authorities, I hope so. Up close the quality is incredible. The further away you get, ofcourse you lose some detail. I might have upgrade the camera quality but for now it's perfect. I only want to view my property anyways not everyone elses. Indoors the field of view is some what narrow but maybe that's normal. This is my first camera system but I installed, mounted and programmed the entire thing by myself.. some IT skill would be great for you. This is a great system, are there better? Yes. Are they Waaay more expensive? Absolutely!
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendBrand response from Swann
Posted .Hello GrassieCDXX,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann DVR Kit. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your detailed feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
- Pros mentioned:Motion detection, Night vision
Rated 4 out of 5 stars
Great camera system for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older camera system with this one. Video is clear, night vision is great. I like the ability to configure activating the led light when motion is detected. I had some issues with the hard drive initially but reseating the hard drive cables seemed to resolve that issue. The app, on the other hand, needs a bit of work. It’s somewhat slow to connect and display the feeds and when switching from one camera to the next it doesn’t always connect. I have to swipe back and forth in order to connect to the specific camera. I’d also prefer to have an option to always display in high quality versus the default low quality viewing mode. Other than that, I think this is a great system for the money and I would definitely recommend these.
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendBrand response from Swann
Posted .Hello Jmh2781,
Thank you for reaching out to us with your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 16 Channel 10 Camera DVR System. Please know our support team is here to help 24/7 if ever needed.
It is our goal at Swann to make great and effective security solutions easy and affordable.
Please let us know how we may further assist you,
Thank you.
JV
Swan Customer Support
- Pros mentioned:Easy to install, Price
Rated 5 out of 5 stars
system is working as described
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this on deal of day total cost ~400 ,, but then gave to friend who needed it .. so my review is minimal .. recommend you setup completely the system and configure the software before installing .. that it works as you want it to .. as other reviewers stated .. i also jumped on this because of minimal negative reviews and even though negative reviews ,, it was not a bad serious issue or defect of the product .. it was setup easily with apple phones ,, i was told you can also just read the barcode and it get configured automatically .. and or do it manually ... my friend has trouble configuring on various pc ,, which i helped and figured it out without even reading anything .. the software is not that intuitive but works .. there is a configure panel to set dvr variables ,, then configuring the software to find the dvr and creating a group and it works on the pc .. so the system is working as a monitoring system ,, it now up to my friend to configure all other features to his needs ..
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendBrand response from Swann
Posted .Hello Controler,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
- Pros mentioned:Easy to install, Night vision, Picture quality
Rated 5 out of 5 stars
Good surveillance system for home or office.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our third time purchasing the camera system for our home after already having it in two of our businesses. Very clear night vision and easy set up. I would recommend this to anyone looking for a quick and easy home surveillance system for a good price.
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendBrand response from Swann
Posted .Hello Kris,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 16 Channel 10 Camera DVR System. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
- Pros mentioned:Picture quality, Price
Rated 4 out of 5 stars
Great "Basic System" for beginners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are an A/V dealer, so we often install much more "high end" video security cameras; but for the price, this Swann set-up works well, and is great for "a basic set-up" in RESIDENTIAL applications. Our customer wanted this brand, and it installed without a glitch - with video-quality that our customer was happy with!
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for your feedback. We are glad to know that your found our 8 Channel 6 Camera 1080P DVR Kit easy to set up. Swann has pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Our goal is to make security easy for both installation and use.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
Swann Customer Support
- Cons mentioned:Spotlight
Rated 4 out of 5 stars
Good security camera system with lots of features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Q-see, but switched to this system since Q-See went out of business and no longer supports remote viewing. First thing that I noticed is that the cameras have a plastic housing and no cover. We'll have to see how the cameras hold up to the weather. Q-see cameras had a metal housing and cover. There are 3 separate adjustments to position the cameras. Kind of a hassle especially when adjusting side to side. A feature that I do like is that these cameras have thermal sensing and thus are not triggered by all movement. However, if there is enough movement such as on a windy day, then swaying branches will trigger the camera. Another feature is the spotlight and color night vision. The verdict is still out on these features though as using the spotlight seems to cause loss of detail even if the picture is now in color. Also, the spotlight is bright enough to enable night color, but the picture is overall dark. There are adjustable picture settings on each camera so perhaps playing with these settings will yield better views. The DVR is near silent which is very much appreciated since the prior system had a noisy fan. Phone app works well and was very easy to connect. PC App for Windows 10 was also easy to connect. Except phone app and Windows 10 app have different controls and capabilities. It would have been nice to keep everything consistent between both apps and the primary monitor. An example is that I can turn the spotlight on with the phone app, but that doesn't seem possible with the PC app. Also haven't figured out how to playback clips using the PC app. There are a lot of features with the Swann system. I'm still new to this system so I'm sure I'll discover more. Overall seems to be a good security camera system. Recommend.
I would recommend this to a friend - Pros mentioned:Easy to install, Picture quality
Rated 5 out of 5 stars
What a Difference an Upgrade Made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded my 10+ year old Samsung security system to this Swann security system and I am blown away by the difference. Sure, it's been 10 years or so but pixel quality, color and picture quality, framing, ect. everything is top notch with the Swann. The system was incredibly easy to install and I like how the programming also allows me to add additional cameras if I need to in the future. The DVR is equally easy to use and I have had no issues using the system onsite or remotely. Super happy with this product!
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friend - Cons mentioned:App
Rated 4 out of 5 stars
What's wrong of your App?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hello and Hi, I have this system. At the moment, it's not having any problems. it's recording and doing play back as expected. cameras are clear. My problem is the app. Which is, it doesn't work with all or every cellphone. I asked the tech team and was basically told, I need to buy a better phone. which was and is not funny. A $800.00 Samsung galaxy is not compatible with this app???? What s really funny is the Verizon tech people said the itself is the problem. Not that it doesn't work. Just that it only works well with certain smartphone, not all of them. I just wished they would have said that in the advertisement. Not saying the creators of the app don't do a great job on this one. just make the next one work better and for all smart phones. Ok now, Swann-camera's, DVR's and NVR's, great! App's not so!
No, I would not recommend this to a friend - Pros mentioned:Easy to install
Rated 5 out of 5 stars
Great security system !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just purchased a house and our dogs have been going crazy barking all night and we’ve caught people walking around our backyard which is why I decided to purchase security cameras. They were easy to install and the picture clarity is clear. The price was great considering how many cameras came with my purchase and how I’m able to add more in the future if needed. You are able to see what’s going on with your smartphone and record everything too ! We haven’t had any trouble since our purchase, so it’s deterred troublemakers. This was an excellent investment and I’m glad I bought this set. I completely recommend the Swann brand if you need dependable security cameras at your business or home.
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:App
Rated 4 out of 5 stars
Beautiful picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture but I still haven’t got the phone app to work on alerts or live streaming..just not had the time to call the tech line..this is my 2nd swann system..would definitely recommend this system..eventually I will figure out the app on my phone.
This review is from Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White
I would recommend this to a friend Rated 5 out of 5 stars
Swann
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Affordable and easy to setup. If you need a simple system with no fancy features, this is jt
This review is from Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White
I would recommend this to a friend- Pros mentioned:Motion detection
Rated 5 out of 5 stars
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had all 10 cameras installed and working for several months now. One is outside, the rest are inside. I am very happy with the ease of installation and configuration. With all 9 inside cameras, I have motion and heat detection enabled for recording and have them set to email me between 11PM and 6AM if anything is detected. This is working very well and is reliable. The outside camera is just set to motion detect recording. I get about 30 days of recordings. The outside camera records almost constantly at night due to the IR detection "sees" all the dust particles. That happens with most cameras. The hardest thing as with any system is running cables and mounting the cameras. The phone app has worked very well.
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendBrand response from Swann
Posted .Hello JackB,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know you are satisfied with your most recent purchase of our Swann System. At Swann, we are committed to simplifying home security for daily life. We hope you enjoy all the great features this system has to offer.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Motion detection
Rated 5 out of 5 stars
Much better than one of its predecessors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the 720p system before this one and it got so that that one was sending me 500 emails a day of motion detection and it was 99 percent trees blowing in the wind or leaves falling. BUT this system only messages when an actual HUMAN is there or a vehicle and not random tree movement.
I would recommend this to a friend - Pros mentioned:Easy to install
Rated 4 out of 5 stars
Great Camera System
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is straight forward and quality is excellent and I would highly recommend this system. Swann has a good support system as well. Unfortunately for me Best Buy decided to sell me a used and returned system as brand new and when I finished installing the cameras and starting up the DVR I found that I could not put a password in as the DVR already had a password that someone else had put in. I doubt that I will likely make any future purchases of this dollar amount at Best Buy ever again. Sam's Club sells the system camera system which I would have bought but they were out of stock at the time that I wanted to purchase it. I would have given an excellent overall rating for the system but Best Buy ruined that for Swann.
This review is from Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with the latest addition to your home, our Swann System. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your honest feedback is greatly appreciated! We are sorry to hear about the inconvenience with our partner Best Buy.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support