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Hello John, Thank you for reaching out to us with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team when you are in front of the device. There are many variables that can contribute to why you are having video loss. Together our support will help look further into your issues and adjust the settings or replace the needed devices. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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