Questions & Answers

Q: QuestionCan this TV be attached to a wall mount?

Asked 5 years ago by Paulie.

• A:Answer Absolutely! This TCL Roku TV is compatible with most wall mounts that support a 200mm x 200mm VESA mounting pattern. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDoes this Roku TV (Roku) support the XFINITY beta stream app so you can watch xfinity tv without the cable box?

Asked 5 years ago by Jared.

• A:Answer Absolutely! The Xfinity streaming channel is one of the thousands of streaming channels offered through the Roku Channel Store. You can also visit www.roku.com/whats-on to see other streaming channels Roku offers. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionCan I pair wireless headphones with this TV?

Asked 5 years ago by Dee.

• A:Answer Our TCL Roku TVs do not currently support Bluetooth. However, you can download the free Roku app on your smart phone or tablet to use voice search, voice control, and experience private listening. To enjoy private listening you simply click private listening in the app, and attach headphones to your smart phone or tablet. Or you can use the 3.5 mm headphone jack in the back of the TV to connect standard headphones. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDoes this hook up to dish? That's all I need us a nice tv that is easy to hook up and to dish! Also have a sceptre sound bar that needs to go with tv? Thanks.

Asked 5 years ago by Bhbb.

• A:Answer Yes. The TV has both coax & HDMI inputs so you will be able to use it with Dish.

  Answered 5 years ago by Customer

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Q: Questioncan I use this tv as a regular tv and not connect it to the internet

Asked 5 years ago by sue.

• A:Answer Yes, I have an antenna connected to it as well for regular over the air tv

  Answered 5 years ago by Ziembovicz

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Q: QuestionCan I hook this tv to a sound bar with digital optical toslink cable

Asked 5 years ago by Gdrambler.

• A:Answer Yes

  Answered 5 years ago by Ziembovicz

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Q: QuestionDoes this tv have a voice remote?

Asked 5 years ago by Mj5963.

• A:Answer This TCL Roku TV features a standard IR remote. However, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionCan I hook up my stereo and bvd player to this

Asked 5 years ago by John.

• A:Answer Yes, this TV has an adapter that you can hook your DVD player.

  Answered 5 years ago by CommunityAnswer

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Q: Questionis there any difficulty mounting this tv on a standard TV wall mount? I saw a complaint on Amazon about compatibility problems with mounts, but it was unclear to me if it was regarding this TV

Asked 5 years ago by candy.

• A:Answer We had no problem

  Answered 5 years ago by DrhornickelVerified Purchase

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Q: QuestionIs the tv able to have channels added like a normal Roku device?

Asked 6 years ago by jami.

• A:Answer Absolutely! You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionWhat is the WIFI speed for this tv?

Asked 6 years ago by Candi.

• A:Answer This TCL Roku TV supports both 2.4GHz and 5GHz WiFi. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionWhat is the exact distance between legs on stand?

Asked 6 years ago by George.

• A:Answer The distance between legs is 40-1/2" and the heigth to table is 2-1/2", 2-1/4 at center because of status LED

  Answered 6 years ago by LuisVerified Purchase

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Q: QuestionThe remote in photo does not have a number pad. How do you enter channel numbers? You know, for OTA Antenna or a sat/cable service? Do you use the directional arrows to access a keypad on screen, as in over 2 spaces for 3 and then down 2 for 9... ugh.

Asked 6 years ago by Remote.

• A:Answer Currently, our smart TVs do not support the direct input of channel numbers for over the air channels. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Additionally, for cable boxes, you would want to use your cable box remote to control channel searches. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: Questionhow far apart are stand legs?

Asked 6 years ago by Anonymous.

• A:Answer For this 55 inch TCL Roku TV, the feet spacing to fit on a stand is 42.3 inches. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionMy Roko TV purchased in 2019 has gone black screen due to a software update. Resetting dies not work. Roku group chat offers no answers that help. Is this covered by warrenty? How can i contact Roku to fix this. The update killed a perfectly good TV

Asked 2 years ago by Anonymous.

Q: QuestionCan this TV be mounted to a TV Stand? Meaning a TV stand that the TV would not actually be touch the stand it would be in the air. The TV stand that I have is for a 55 inch TV it just looks a floating TV stand.

Asked 3 years ago by Anonymous.

• A:Answer Yes, it can

  Answered 2 years ago by ShilahLah

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Q: QuestionWhat is the maximum internet download mbps of this tv?

Asked 3 years ago by Anonymous.

• A:Answer Not entirely sure but there should be details on that on the tcl web page

  Answered 3 years ago by MarkTVerified Purchase

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Q: QuestionDoes the 55S20 have a 5v USB port? Cannot find this information anywhere. My Led strip lights need 5v to power them

Asked 3 years ago by Kain.

Q: QuestionI need to buy a stand for this TCL - 55" Class 4 Series LED 4K UHD Smart Roku TV. I must have thrown it out with the box. What do I look for to make sure it can hold it up properly?

Asked 4 years ago by HP902ccartridgesdefective.

• A:Answer I believe the legs for this were snap and screw in so it would have to be specific tcl website or best buy should have this available for purchase

  Answered 3 years ago by MarkTVerified Purchase

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