Why does my digital library not give me the option to download? It just says "instructions" and when I click on that link, I'm taken to a page that says "error"/ "file not found."? null

Question

heykerriannn · Accepted Answer

Same! After reaching out to Best Buy, still no resolution.

Answer

You Should Get An email about redeeming your code through Origin(origin is through EA, a gaming site basically and where your game will be). Once you get the email go to origin, and put in the code. Once the code is in, your able to go to your games and download. It will take a minute. Once it’s downloaded you can play the game through that and don’t need to go to any other site to play.

Answered by Anonymous 6 years ago

simmer · Answer

Hey I was having this same issue and there was no email sent from best buy so I went to the origin website itself created an account. After I created that account I went to "my game library" click on the top right corner where it says "+ add a game" and a drop down should appear redeem code. In the redeem code box you put the "key code that's by your game on your BestBuy digital library. Once you enter that your game will appear click the option to confirm, then click option to download then you should be all set.
Hope this helps

Chewy · Answer

Hi!
I had the same issue.

You have to download origins app go to the origins page. download it.

enter the code that Best Buy gave you for origins.

it will take 30 minutes to download

message me on FB I can help

Sarah DeRose

alissa · Answer

I'm sure the instruction link that has been provided in the digital library has broken. You need to install a different application to your laptop called Origin (should be an orange circle like figure, its free so no purchases should be made while downloading the application). After you have downloaded Origin into your laptop you need to either sign in or create an EA account after that has been done, you're going to want to click "Origin" on the top left-hand side and press redeem product code then you put in your keycode you received from the digital library email after purchasing the game. Hope this helped!

Answered by alissa 5 years ago

Hesitant · Answer

My daughter really wants this game and I planned to purchase it as a surprise but reading this and seeing that not one single Best Buy CSR or Tech Support person has reached out makes me ...... hesitant and unimpressed.

Answered by Hesitant 6 years ago

kyky · Answer

I have the exact problem also! Did any find any solutions yet?!

Trav · Answer

IM HAVING THE SAME PROBLEM... ANY SOLUTIONS?

SameIssue · Answer

Mine is giving me the same error! I want to know if Best Buy plans to fix this or I'm gonna call my credit card and stop payment, cause I didn't receive my service or my goods!

armonie · Answer

did you figure out how to get it to work?

“Why does my digital library not give me the option to download? It just says "instructions" and when I click on that link, I'm taken to a page that says "error"/ "file not found."?”

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