A:AnswerDear customer,
Thank you for your feedback. Please firstly help us confirm if you are using the original adapter? Secondly, may we know if you are charging the vacuum immediately after a long time of cleaning job? If this is the case, you may want to cool down the machine (battery in fact) for a bit and then put it into charge. If your issue persists, please contact us via below methods. We will help you resolve the issue ASAP.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)
Best,
Tineco Customer Care
A:AnswerDear Melissa,
Thank you for your question. You can regard A11 Hero an upgrade of A10 Hero. A11 Hero has stronger performances in suction power, running time, and dustbin capacity. We suggest you purchase the vacuum based on your cleaning needs. Thank you and have a nice day!
Best,
Tineco Customer Care
A:AnswerLindaM, that is a great question! Yes, the A10 Hero is easy to assemble. I have provided a link below to the instruction manual with pictures and clear instructions! If you ever have questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email us at support@tineco.com. Thanks again LindaM! https://us.tineco.com/upload/support/1554255981599306214.pdf
A:AnswerDear customer, here are the differences between A10 and A11:
1. A11 has three modes but A10 has two modes.
2. A11 has a bigger dustbin than A10.
3. The suction power of A11 is stronger and the running time of A11 is longer.
4. A11 is charged on a wall-mount but A10 is charged directly with the adapter.
A:AnswerDear Customer,
A10 Hero only comes with one battery. If you need an extra battery, it is better to purchase on our official website. Hope this answer can help you.
Best,
Customer
A:AnswerYes, the A10 HERO can be easily converted to a handheld vacuum to clean your car. The vacuum includes three accessories for detailed cleaning - mini power brush, crevice tool, and 2-in-1 dusting tool.
A:AnswerThe A10 HERO includes a pre-filter cleaning tool to help maintain the vacuum's suction. There's also an additional pre-filter included so you always have a clean filter available. We recommend replacing the pre-filter every 6 months.
A:AnswerPlease contact our customer service department for assistance with your warranty at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com.