Questions & Answers

Name: Tineco - A10 Hero Cordless Stick Vacuum - Space Blue
Brand: Tineco
SKU: 6434564
Price: 199.99 USD
Rating: 4.1 (103 reviews)

Tineco - A10 Hero Cordless Stick Vacuum - Space Blue

Model:: A10 Hero; |
SKU:: 6434564

User rating, 4.1 out of 5 stars with 103 reviews.

Highly rated by customers for:

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Page Showing 1-20 of 24 questions

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QuestionDoes it have headlights?
Asked 4 years ago by Anonymous.
- Answer Their is led lights on the vacuum head.
  Answered 4 years ago by Bhill0317
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QuestionDoes it have a lithium or ni-cd battery?
Asked 4 years ago by RH.
- Answer The A10 HERO has a Lithium-ion battery.
  Answered 4 years ago by Tineco Support
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QuestionCan you turn off the brush so it doesn't spin?
Asked 4 years ago by Matt.
- Answer no the brush is always on
  Answered 4 years ago by DouglaseM
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QuestionI was given this vaccuum which worked fine until I got it home. Lights don’t come on when I plug it in to charger. Is it likely an adapter issue or a battery issue?
Asked 3 years ago by Lolalily.
- Answer Dear customer, Thank you for your feedback. Please firstly help us confirm if you are using the original adapter? Secondly, may we know if you are charging the vacuum immediately after a long time of cleaning job? If this is the case, you may want to cool down the machine (battery in fact) for a bit and then put it into charge. If your issue persists, please contact us via below methods. We will help you resolve the issue ASAP. Email: [email protected] Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST) Best, Tineco Customer Care
  Answered 3 years ago by Tineco Support
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QuestionWhat is the difference between this and the A11?
Asked 3 years ago by Melissa.
- Answer Dear Melissa, Thank you for your question. You can regard A11 Hero an upgrade of A10 Hero. A11 Hero has stronger performances in suction power, running time, and dustbin capacity. We suggest you purchase the vacuum based on your cleaning needs. Thank you and have a nice day! Best, Tineco Customer Care
  Answered 3 years ago by Tineco Support
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QuestionIs this easy to assemble?
Asked 5 years ago by LindaDM.
- Answer LindaM, that is a great question! Yes, the A10 Hero is easy to assemble. I have provided a link below to the instruction manual with pictures and clear instructions! If you ever have questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email us at [email protected]. Thanks again LindaM! https://us.tineco.com/upload/support/1554255981599306214.pdf
  Answered 4 years ago by Tineco Support
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Questiondoes the head of the vacuum swivel ?
Asked 2 years ago by clean.
- Answer Yes it does
  Answered 2 years ago by JerryT
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Questioncan the a10 hero be used on vinyl plank flooring if so do i need a special head
Asked 3 years ago by Anonymous.
- Answer yes
  Answered 2 years ago by LHeveron
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QuestionCan this be used on a kitchen floor with tiles?
Asked 3 years ago by Carol.
- Answer absolutely!
  Answered 2 years ago by LydiaV
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QuestionWhat is the difference between the A10 and the A11
Asked 3 years ago by Ruth.
- Answer Dear customer, here are the differences between A10 and A11: 1. A11 has three modes but A10 has two modes. 2. A11 has a bigger dustbin than A10. 3. The suction power of A11 is stronger and the running time of A11 is longer. 4. A11 is charged on a wall-mount but A10 is charged directly with the adapter.
  Answered 2 years ago by Tineco Support
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QuestionCan you buy an extra battery
Asked 3 years ago by Maria.
- Answer Dear Customer, A10 Hero only comes with one battery. If you need an extra battery, it is better to purchase on our official website. Hope this answer can help you. Best, Customer
  Answered 3 years ago by Tineco Support
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QuestionI don't see a bag, where do the garbage goes?
Asked 4 years ago by Anonymous.
- Answer The dirt and debris are collected in a dustbin. The easy-empty dustbin captures up to .4L of dirt at a time.
  Answered 3 years ago by Tineco Support
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QuestionDoes this vacuum come with a storehouse like on the Tineco site?
Asked 4 years ago by Jordyn.
- Answer The A10 HERO includes a charging wall mount to store the vacuum and included accessories.
  Answered 3 years ago by Tineco Support
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Question1. Does it come with a charging cord (wire with a plug)? 2. How long is the cord?
Asked 4 years ago by Nana.
- Answer Yes, it includes a charging cord. The cord is 1.8 meters long.
  Answered 4 years ago by Tineco Support
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QuestionDoes it comes with the battery?
Asked 4 years ago by Possy.
- Answer Yes, it does come with a battery. You will need to charge it prior to use for best performance.
  Answered 4 years ago by Hutch
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Questionwattage on motor?
Asked 4 years ago by Anonymous.
- Answer The A10 HERO offers a 350W motor with up to 105W of suction power.
  Answered 4 years ago by Tineco Support
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QuestionCould this be easily converted to a handheld car vacuum? Are the necessary accessories included in the main package?
Asked 4 years ago by TechMom.
- Answer Yes, the A10 HERO can be easily converted to a handheld vacuum to clean your car. The vacuum includes three accessories for detailed cleaning - mini power brush, crevice tool, and 2-in-1 dusting tool.
  Answered 4 years ago by Tineco Support
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QuestionWhat does the charger look like and what does it say on it?
Asked 4 years ago by Annie.
- Answer Hi Annie, the charging adaptor is black. It says Tineco on the label.
  Answered 4 years ago by Tineco Support
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QuestionHow to clean the filters? Is it reusable? Do I need to buy new filters?
Asked 4 years ago by Cooljustin.
- Answer The A10 HERO includes a pre-filter cleaning tool to help maintain the vacuum's suction. There's also an additional pre-filter included so you always have a clean filter available. We recommend replacing the pre-filter every 6 months.
  Answered 4 years ago by Tineco Support
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QuestionThis has been ok for the last two and a half months and now has the lock button broken off. how do I warranty it?
Asked 4 years ago by Normaluser.
- Answer Please contact our customer service department for assistance with your warranty at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected].
  Answered 4 years ago by Tineco Support
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Showing 1-20 of 24 questions

Questions & Answers

Tineco - A10 Hero Cordless Stick Vacuum - Space Blue

Q: QuestionDoes it have headlights?

Q: QuestionDoes it have a lithium or ni-cd battery?

Q: QuestionCan you turn off the brush so it doesn't spin?

Q: QuestionI was given this vaccuum which worked fine until I got it home. Lights don’t come on when I plug it in to charger. Is it likely an adapter issue or a battery issue?

Q: QuestionWhat is the difference between this and the A11?

Q: QuestionIs this easy to assemble?

Q: Questiondoes the head of the vacuum swivel ?

Q: Questioncan the a10 hero be used on vinyl plank flooring if so do i need a special head

Q: QuestionCan this be used on a kitchen floor with tiles?

Q: QuestionWhat is the difference between the A10 and the A11

Q: QuestionCan you buy an extra battery

Q: QuestionI don't see a bag, where do the garbage goes?

Q: QuestionDoes this vacuum come with a storehouse like on the Tineco site?

Q: Question1. Does it come with a charging cord (wire with a plug)? 2. How long is the cord?

Q: QuestionDoes it comes with the battery?

Q: Questionwattage on motor?

Q: QuestionCould this be easily converted to a handheld car vacuum? Are the necessary accessories included in the main package?

Q: QuestionWhat does the charger look like and what does it say on it?

Q: QuestionHow to clean the filters? Is it reusable? Do I need to buy new filters?

Q: QuestionThis has been ok for the last two and a half months and now has the lock button broken off. how do I warranty it?

QuestionDoes it have headlights?

QuestionDoes it have a lithium or ni-cd battery?

QuestionCan you turn off the brush so it doesn't spin?

QuestionI was given this vaccuum which worked fine until I got it home. Lights don’t come on when I plug it in to charger. Is it likely an adapter issue or a battery issue?

QuestionWhat is the difference between this and the A11?

QuestionIs this easy to assemble?

Questiondoes the head of the vacuum swivel ?

Questioncan the a10 hero be used on vinyl plank flooring if so do i need a special head

QuestionCan this be used on a kitchen floor with tiles?

QuestionWhat is the difference between the A10 and the A11

QuestionCan you buy an extra battery

QuestionI don't see a bag, where do the garbage goes?

QuestionDoes this vacuum come with a storehouse like on the Tineco site?

Question1. Does it come with a charging cord (wire with a plug)? 2. How long is the cord?

QuestionDoes it comes with the battery?

Questionwattage on motor?

QuestionCould this be easily converted to a handheld car vacuum? Are the necessary accessories included in the main package?

QuestionWhat does the charger look like and what does it say on it?

QuestionHow to clean the filters? Is it reusable? Do I need to buy new filters?

QuestionThis has been ok for the last two and a half months and now has the lock button broken off. how do I warranty it?