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Questions & Answers

Page Showing 1-7 of 7 questions
  • QuestionI am concern about the quietness of the machine, what is the level of quietness when it is in use?

    Asked by Ritzyritzyritz.

    • Answer Hi Ritzyritzyritz, Thank you for your question regarding the quietness of the TORRAS COOLiFY Air Neck Air Conditioner. The noise levels vary depending on the fan mode: Fan 1: 44.8 dB Fan 2: 51.1 dB Fan 3: 55 dB To give you a better idea, 44.8 dB is comparable to a quiet library, 51.1 dB is similar to a moderate rainfall, and 55 dB is akin to a normal conversation at home. I hope this helps! Please let me know if you have any other questions or concerns. Jean Customer Service

      Answered by TORRAS

  • QuestionCould someone sleep with it?

    Asked by Lespzzli.

    • Answer Guess you could but I would not recommend sleeping with it. It's an a/c making direct contact with your skin.

      Answered by DarleneW

  • QuestionWhich mode offers the most comfortable wearing experience?

    Asked by Flammy.

    • Answer Dear customer, For the most comfortable experience and extended battery life, we recommend turning on Cooling Mode with fan speed set to Level 1. This setting provides a noticeable cooling effect while consuming less power compared to higher fan speeds — making it ideal for longer outdoor use or commuting.

      Answered by TORRAS

  • QuestionWHERE IS THE CHARGER?

    Asked by Fan.

    • Answer Dear Fan Please kindly note that the Air package does not include a charger. It comes with a charging cable only, which can be used with any standard USB power adapter. If you have any further questions or need assistance, please feel free to let us know. We’re happy to help!

      Answered by TORRAS

  • QuestionDoes it blow cold air or is it just a fan ?

    Asked by KC.

    • Answer Thank you for your question! The Coolify Air is more than just a fan — it has a built-in cooling plate at the back of the neck that provides a true cooling sensation, like having a bottle of iced water on your neck. So it doesn’t just blow air, it actually cools. If you have any other questions about how it works, feel free to ask — we’re happy to help!

      Answered by TORRAS

  • QuestionHello, would this product work in continued warm conditions? Like working outside in 85 degree weather for five hours straight?

    Asked by Grimace.

    • Answer Great question! The TORRAS COOLiFY Air is designed to provide instant cooling relief even in warm conditions. It uses semiconductor cooling technology to deliver a noticeable cool sensation directly to your neck and face area. While it can definitely help you stay more comfortable outdoors in 85°F weather, please note that its performance may be influenced by direct sun exposure, airflow, and battery life. On a full charge, it can last up to 5 hours on lower settings, but battery life will vary depending on fan speed and cooling level. For long outdoor use, we recommend bringing a power bank for recharging if needed. It’s a great companion for staying cooler during outdoor work or activities!

      Answered by TORRAS

  • QuestionHow do I charge it ? Mine came without a charging cord of any kind ?

    Asked by Jojo.

    • Answer Dear Customer, you can reach out to us via [email protected] or call us at +1 888-881-8818. Our customer service team is always ready to help you.

      Answered by TORRAS