A:AnswerYou can purchase the replacement remote model NS-RCFNA-21
https://www.bestbuy.com/site/insignia-fire-tv-edition-replacement-remote-for-insignia-toshiba-black/6418140.p?skuId=6418140
A:AnswerTry to do a Factory Reset go Home > Settings > Device & Software > Reset to Factory Defaults. For Toshiba TV product support, please call 1-855-527-2411 available everyday from 8am - 9pm CT.
A:AnswerTry this: Press and hold at the same time for 12 seconds the following 3 buttons: DPAD-left, back and menu (≡). Then, to pair again the remote press and hold the Home Button for about a minute.
You can purchase the replacement remote model NS-RCFNA-21
A:AnswerThe replacement remote model NS-RCFNA-21 should work with this TV.
For product support, please call 1-855-527-2411 available everyday from 8am - 9pm CT.