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Hello! Thank you for your question. We're sorry to hear you're experiencing issues with the YouTube app on your Toshiba 43" Class C350 Series LED 4K UHD Smart Fire TV. Since clearing the app cache and data hasn't resolved the problem, we'd like our support team to look into this further and help troubleshoot the issue. Please contact our support team at 1-888-407-0396, and they'll be happy to assist you. Darshan | Toshiba
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