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To be able to get sound from headphones and the speakers, you will need to connect a device to the TV through an optical cable (like a soundbar with a headphone jack) and connect the headphones to this device. Then you need to go to Menu > settings > Display & Sounds > TV speakers > turn them On. You can also contact us at 877-467-4289 for further assistance. Viri E. Toshiba Support
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