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I ordered a MacBook. Open Box certified. The highest level. Supposed to look brand new. It was all scuffed up. Looked like the previous owner travelled around the world with this MacBook. In far worse shape than my 3 year old laptop. What a joke. I recommend only doing open box if you are in the store and can look at it before you take it home. It’s a pandemic so I had mine shipped. Huge pain to get it returned and still have not received credit to my card.
Sorry, there was a problem. Please try again later.Open-Box Excellent – Certified: Select product categories are eligible for certification. Each Excellent-Certified product has passed the Geek Squad Certified process. Products in this condition look brand new — with no physical flaws, scratches or scuffs — and include the original parts (product might not include the owner’s manual) and accessories, as well as the original box (or a suitable replacement) *TVs may still qualify for Excellent or Excellent Certified condition without packaging or a box. In addition, the product was professionally cleaned, then repackaged with care to give you a product as near to new as possible. Excellent- Certified products can be found in Best Buy stores and online. Open-Box Excellent: Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts (product might not include the owner’s manual) and accessories. The product will be in its original packaging or a suitable replacement box. *TVs may still qualify for Excellent or Excellent Certified condition without packaging or a box. Products in Excellent condition can be found in Best Buy stores and online. Open-Box Satisfactory Products in Satisfactory condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. (A Satisfactory product does not include dents, chips, cracks or deep scratches.) In addition, original packaging is typically not present, and nonessential parts or accessories might be missing, such as a commonly available cable or remote (identified on each individual product). Products in Satisfactory condition can be found in Best Buy stores (selection varies), where the factors mentioned above are accounted for in the savings you'll see. Open-Box Fair: Products in Fair condition operate as intended, but show more significant scratches, dents or chips & for example, an appliance returned to a Best Buy store with a dent or large scratch or a TV with a minor scuff on the screen that doesn't affect viewing quality. Original packaging is typically not included and vital accessories are commonly missing, like a TV pedestal or a proprietary cable (identified on each individual product). Products in Fair condition may be found in Best Buy stores (selection varies) so you can see them for yourself. If you can accept visible flaws, you'll also realize substantial savings. David M. - Toshiba Support
Sorry, there was a problem. Please try again later.Apparently a charger is considered a non essential item
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