“My screen went black but there is sound”

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• Hi Toshiba Customer, thank you for your interest in the Toshiba 55C350KU. We're sorry to hear that your screen blacked out. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at [email protected]. Thanks again, Toshiba Support Team.

  Answered by Toshiba Product Expert 2 years ago

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• If it is connected to computer, then just move mouse and picture will come up. If not connected to computer, try hitting the fire tv button on remote and or settings button to adjust screen light. If none of those work its time to call a repair man.

  Answered by Spolovilo4EVER 2 years ago

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