“I was streaming and everything froze. I checked the router, modem and my phone and other TV connection. Today, it's the same all apps are sluggish if playing at all. I checked connection and it says no problem. What else do i do? How can I stream again?”
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It might not be the connection necessarily, run a speed test to see how much strength you are getting from the Wi-Fi. It might be too far from the Wi-Fi box. Check and see if your tv needs an update. And depending on the types of apps you have loaded onto your tv some of them can bog down the speed bc they are just poor apps. Also check and see if the apps need updating and try deleting ones not used . It will help speed the tv up. But the tv has nothing to do with you not being able to stream. Also maybe delete and reinstall the app giving you issues .
Sorry, there was a problem. Please try again later.Hi Kay, thank you for purchasing the Hisense 55C350KU and for taking the time to provide us with this feedback. We are so sorry to hear that your TV froze while streaming. Please reach out directly to our support team at 1-888-407-0396 or email us at [email protected]. Thanks again, Toshiba Support Team.
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