A:AnswerHi. This is Frank from TracFone Wireless. Thank you for reaching out to us. For Feature Phones: Tracfone airtime is issued in unit increments. All calls are charged at a rate of one (1) unit per minute. With some older Tracfone handset models, roaming calls (refer to the Roaming Section of these Terms) are charged at the rate of two (2) units per minute. There is no additional charge for nationwide long distance or for international long distance, in eligible Plans, to countries designated at tracfone.com. The rate to send or receive a text message varies by Tracfone handset model and is disclosed on your Tracfone package. For most feature phones, the rate to send or open a text message is 0.3 units.
For Smartphones: Smartphones have separate buckets of units for voice calls, text messaging and data usage. Voice calls are charged at the rate of one (1) unit per minute. Text messages are charged at the rate of one (1) unit per text. Data is charged based on actual usage.
Tracfone service does not allow international text messaging. Attempting to send international messages could result in Service deactivation.
Minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, toll free calls, and calls to 411, 611, Customer Care, and your voice mail. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) minutes will be deducted for each call. Minutes are not deducted for calls to 911. For outbound calls, you may be charged minutes for incomplete, busy, or no answer calls. Minutes are deducted in full unit increments. Partial minutes are rounded up to the next minute. No credit is given for dropped calls. If you are using a feature phone, minutes will also be deducted for use of other services such as text messaging and accessing the Tracfone Mobile Web (“WAP”).
A:AnswerHi. This is Katrina from TracFone Wireless. Yes. This card that comes with 1500 for calls, 1500 for text, and 1.5MB for data is good for 365 days.
A:AnswerHi. This is Frank from TracFone Wireless. The plan is only good for 30 days. Once your 30 days are up, you will need to add for another $15 to continue using your service even though the 500 mins call/text are not used up. Thank you.
A:AnswerYes, this card will give you 500 talk minutes... and more: 1000 outgoing text messages, and 500 MB of data (up to 4G depending on signal area). It will keep your phone active for 30 days. If you have leftover mins/texts they will roll over to a new activation card. (I don't know if data does cuz I always use it up! lol) But having leftover mins/texts at the end of 30 days will NOT keep your phone active on their own. (Need to purchase another card to keep active.)
Tracfone has other cards that are minutes only if that is all you want, and I think they make some that have no service expiration dates -if you find those then the phone service is active for as long as you still have minutes and doesn't switch off at 30 days... consider your needs and always read the descriptions closely!
A:AnswerIf you go over the plan limit of 1.5 GB you can buy a separate card to get just GB. No you do not need to pay $15 a month. Yes you can pay for it at the beginning when get one in store or online. no you don't get charged extra if you exceed what you bought, you just won't have any service and then buy a new card.
A:AnswerYes, your card will be added to your plan. When loading your card you will be asked if you want to use the card now or put it in the reserve. Adding it now will give you your talk, text, data and will extend your year plan by one month. Minutes and data will carry over anytime you add a plan. Reserve will add it at the end of your year plan and I assume you need your minutes now.
A:AnswerHi. This is Arianne from TracFone Wireless. Yes, you can as long as your phone is compatible with the network. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text BYOP to 611611 to check your phone's eligibility for BYOP. Thank you.
A:AnswerHi. This is Ryan from TracFone Wireless. Apparently we need to check the status of that SIM before activation, for you not to encounter any issues with the service. For further assistance, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for choosing us as your service provider
A:AnswerHi. This is Redje from TracFone Wireless. No. The plan does not include hotspot data. You can avail of our $40 plan that is hotspot-capable. Thank you.
A:AnswerHi. This is Redje from TracFone Wireless. We have to check your account first. To further assist you with your issue, please chat with us at https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
A:AnswerIt’s not printable they send it to your email then you go to the link and there’s a page that says send gift button there you can use an email of the person you want to send it too.
