“Is it true that there is a charge of .50 cts for subscribers to text to 611611 to check their account balance & minutes remaining? It should be free as it is with other prepaid cell phone companies.”
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Hi. This is Wendy from TracFone Wireless. There's no charge if you text to our 611611 services. Let us help you with this. Please feel free to chat us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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