“Hello, my Galaxy J7 Crown finally died, not working or charged. I have the sim card and a Trac phone service plan. Can I transfer pics and contact info from the sim card? Thanks, Tim00”
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Hi. This is Lea from TracFone Wireless. We are sorry to know that the phone is not working. The pictures and contacts are not stored in the SIM card. You can still recover it if you back up those information using your Google account. For more information, chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Sorry, there was a problem. Please try again later.Hi. This is Arianne from TracFone Wireless. Yes, you can transfer your stored files and contacts to the new phone. For further assistance, please chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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