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Hi. This is Ramel from TracFone Wireless. We're sorry to hear that. Yes, we can surely help you with that concern. To further assist you, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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