“My son has this headset and we absolutely cannot get them to work in the ps4 fortnight can anyone help we did the settings and no up dates so ...”

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• Just go return it and get another one.It is connected to your controller and it’s charged,should be work without issues

  Answered by Marcela 4 years ago

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• Hello Tracy, We are sorry to hear about the inconvenience. Please reach out to our dedicated Support Team for assistance with your headset. They can assist you in figuring out if this is an inconvenience on the end of the headset itself or the game you're attempting to play. To contact that team, please fill out the Support Form located on the main Turtle Beach website.

  Answered by Turtle Beach Support 4 years ago

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