“I saw in the comments that the phone jack broke off did you guys improve it after that happened?”

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• not a phone jack

  Answered by Camillia 2 years ago

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• I just purchased these a couple weeks ago and the jack wasn't functioning properly almost immediately.

  Answered by Rhonda 4 years ago

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• That should not happen with any of our headsets. If you experience damage to your headset; you'd want to reach out to our team for assistance with a claim under your product's warranty. That team can be reached directly from the support section of the main Turtle Beach website.

  Answered by Turtle Beach Support 5 years ago

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