“Just bought these for Christmas. When I am in an online party with both Xbox and PlayStation players, I am unable to communicate with the other players. I hear them fine. We’ve checked settings and mic is pulled down. Any advice?”
Answer This Question
1-3 of 3 Answers
You will want to double check your console's privacy settings & ensure that CrossPlay chat is enabled. This will ensure you're able to communicate with players from various consoles. Also, ensure that your privacy settings are set so that you can communicate with "Everyone" via voice chat. If this is occurring in a specific game, please be sure to double check the in-game chat settings as well as the game itself may have its own independent settings in that regard. If you're still in need of assistance; our dedicated support team can be reached right from the support section of the Turtle Beach website as needed.
Sorry, there was a problem. Please try again later.Check your mic monitoring. You can also download the turtle beach app and it will update the software if it needs to.
Sorry, there was a problem. Please try again later.Do you have Audio Hub on your phone? If that's synched up and the adjustments there dont work I'd say bring them in and get an exchange.
Sorry, there was a problem. Please try again later.