A:AnswerHi Cobby, The Ascend Aeronautics remote is not compatible with the Phoenix drone. Please reach out to us at 18005929541 or [email protected], quoting ticket number 30008, if you have any more questions.
Thank you.
A:AnswerHi There, it means the drone might be defective. Usually the drone can be power on/off by using the power button. Please reach out to us at 18005929541 or [email protected], quoting ticket number 30009, we will try help fix this. Thank you.
A:AnswerHi Cutter, The drone has a vision positioning system which helps detect the position of the ground when it is within 3 meters. Please reach out to us at 18005929541 or [email protected], quoting ticket number 30010, if you have any more questions.
Thank you.
A:AnswerI have this SAME problem. I cant get the drone/remote to connect to my phone via the APP. I was told the app is being updated and to try in a few days. Still nothing. Very dissatisfied with this drone
A:AnswerHi Juan, thank you for reaching out. There is not option to record audio as the camera does not have a microphone. Please reach out to us at 18005929541 or [email protected], quoting ticket number 42817, in case you have any more questions. Thank you.
A:AnswerHi Nathan, thank you for reaching out to us. Please note this is not compatible with a 128 GB memory card, it is compatible only up to 32 GB memory card. If you have any more question, please reach out to us at 18005929541 or [email protected], quoting ticket number 42515, we will try help fix this. Thank you.
A:AnswerHi there, thank you for reaching out to us. If the drone is charged fully and calibrated outdoors as per instructions, this should not happen unless it is an issue with GPS. Please reach out to us at 18005929541 or [email protected], quoting ticket number, 42403, we will try help fix this. Thank you.
A:AnswerHi Pavrei, thank you for reaching out to us. This is manufactured in China for US standards. Please reach out to us at 18005929541 or [email protected], quoting ticket number 41905, if you have any more questions for us. Thank you.
A:AnswerHi there, thank you for reaching out. This drone has a range of 2000ft and 32 minutes of flight time on a full charge, including both batteries. Please reach out to us at 18005929541 or [email protected], quoting ticket number 41730, if you have any more questions for us. Thank you.
A:AnswerHi there, thank you for reaching out. This unit is compatible with a micro SD card 64 GB and below Please reach out to us at 18005929541 or [email protected], quoting ticket number 41082, if you have any more questions for us. Thank you.
A:AnswerHi Zoe, Thank you for reaching out. The controller does not connect to the phone, therefore the question of a cable does not arise. The phone is mounted on the controller and it connects to the drone via the VTI Phoenix App. Please reach out to us at 18005929541 or [email protected], quoting ticket number 41077, if you have any more questions for us. Thank you.
A:AnswerHi, thank you for reaching out. We would like to inform you as the VTI Phoenix is toy drone it is not compulsory to FAA registration. Please reach out to us at 18005929541 or [email protected], ticket number 30169, for further information. Thank you.
