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Migz - We are sorry to hear that the VTech RM5764HD does not work as expected. You can reset the baby unit by disconnecting it from power and wait for a minute before re-plugging it back to power. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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