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Hi - We are sorry to hear that you are having issues with the VTech RM5764HD. You may need to turn off both the parent and baby units. Wait for 1 minute turning them on, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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