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Cameron - We are sorry to hear that you are having issues with the VTech RM5764HD. You may try rebooting the baby monitor by powering off the baby and parent units. Wait for 1 minute before turning them on, then test it again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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