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Hi Marci, We understand how you feel and we are happy to help you. We would like to speak to you directly to gather more information about the model code and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147374987), to help our team pull up your information. Have a great day! ^Rodel
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