“I just got one of these products and it has been charging for a long time. All the lights are indicating everything is working, but when I pick up the toothbrush, all the lights instantly turn off and it won’t brush or floss. What might be the problem?”
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I received one of these units for Christmas from my wife. The unit was charged and I saw the same thing happen. We brought it back, exchanged for another and the same thing appears to be happening. I will have to bring this one back as well. Does Waterpik not test any of their units? Do they have a quality control system in their factories?
Sorry, there was a problem. Please try again later.Same thing is happening with ours. Did you have a faulty one or is there a way to troubleshoot it?
Sorry, there was a problem. Please try again later.Hi Nate - We are sorry this is happening. The model does come with a three-year warranty. We would be happy to go over some troubleshooting with you and open a claim if necessary. Please contact our team at 1-800-525-2774 or email [email protected]. Thank you.
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