“I have an HP 15-ba053nr laptop that crashed on the last windows 10 update and will not startup. It is caught in a restart loop saying trying to recover but has done that for days now and all efforts have failed. Hard shutdown, Can I get a new hard drive?”
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download the windows media creation tool to a +8 gb usb drive then boot the computer using the usb drive, from there you would have to do a fresh install of windows. this is assuming you have access to an additional computer, also doing this will wipe all the data on currently on the hard drive
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