“I GOT NO INSTALLATION INSTRUCTIONS WITH MY 1TB MY PASSPORT. IT WAS A GIFT, IN A SEALED BOX. I JUST PLUGGED IT INTO A PORT ON MY COMPUTER AND A WHITE LIGHT CAME ON AND NOTHING APPEARED ON MY SCREEN TO SAY WHAT TO DO?? SO IS IT DOWNLOADING?”
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It won't download anything until you tell it to. Check File Explorer to see if your laptop even recognized the drive. If it did, it will show up there and be available for file transfers.
Sorry, there was a problem. Please try again later.You need to go into your computers settings select device and then format it first. Then the computer will recognize it.
Sorry, there was a problem. Please try again later.I’d say see the Geek Sqad!
Sorry, there was a problem. Please try again later.WINDOWS Check the Power Cable The My Book and Elements desktop devices use a power adapter to operate the drive and hardware. Portable devices rely on the data cable for power and data. Check the power cables are well seated in the external drive (applies only to Desktop external drives), and also the AC socket the power adapter is connected Do not have the drive connected through a USB hub. For troubleshooting it's best to ensure the data cable is connected directly to the PC or laptop. Similarly make sure the power adapter is connected directly to a wall outlet, to rule out a degraded surge protector or power strip If this is a My Passport or Elements Portable drive, ensure the data cable is connected securely to the drive, and the computer's USB port. For troubleshooting only, do not connect via a USB hub, to rule out power related concerns My Passport and WD Elements Portable devices may benefit using a Power Booster Cable to use two USB ports, in order to provide extra power to the device Use a USB hub with its own power adapter. These units provide 5V, and up to 1000mA to each USB port; and may be a good alternative, if a Power Booster Cable is not available Try another power adapter. Take note of the input requirements at the power port of the desktop device for voltage and amperage. Be sure the output of the power adapter does not provide voltage higher than the device's input requirements. Higher amperage will not harm a device, but higher voltage will destroy the device Check the Data Cable Data cables can degrade over time from bending and flexing. The connectors can get bent, or the internal pins may corrode from contact with contaminates. Use a different data port Use a different data cable Use a different computer, if possible Check the drives status in Device manager Open Device Manager please see Answer ID 278: How to access Device Manager in Windows for more information From the device list, expand the entry called Disk drives. If the device is detected by the system, there will be an entry here listing the device and a product identification number If it is not listed under disk drives, expand the Other devices entry and check if there is an entry for an Unknown device Right click the Device, either from Disk drives, or Other devices above, and select Properties Under the General tab, will probably indicate This device is not working properly followed by either Code 28 or Code 10 Code 10 would suggest a potential power supply issue (3.5” external drives”). If you have a second external drive with an equivalent power supply, then you may try the second power supply If it's not possible to try a different power supply, verify the problem by connecting to a different USB port, or if possible by connecting to a second PC from the steps above If the device shows the same error code, then it would be best creating an RMA and returning the drive under Warranty. Please see Answer ID 8: How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product for more information Code 28 would suggest a drivers error Right click on the ‘drive’ entry in Device Manager and select Uninstall Remove the external drive, restart the computer and reconnect the device If the symptoms persist with the same error, repeat this test on a second PC, if possible If the drive fails on the second PC with the same error, then it would be best creating an RMA and returning the drive under Warranty. Please see Answer ID 8: How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product for more information Check Disk Management Even though the drive may not be seen on the desktop or the File Explorer, it's a good idea to check if the drive is recognized in Disk Management. STOP Critical: The instructions below are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST! If there is important data stored on the drive, it's best to consult a Data Recovery specialist. Please see preferred data recovery partners for more information. Open Disk Management. See Answer ID 1284: How to access Disk Management in Windows for help accessing the Disk Management utility Check if the drive is seen in Disk Management. The partition on the drive should be labeled NTFS or ExFAT and should have a drive letter assigned. Drive capacity and partition health can also be viewed from this window If the drive does not say Healthy, or shows the file format as RAW, then the partition has become corrupt. It could also be corrupt if the bar above the drive is black and shows as Unallocated In this instance right click on the drive and select delete volume or delete partition. We can then right click on the drive again and select create new volume or create partition. Follow the Wizard to create a Primary partition. Select NTFS format for Windows only, or ExFAT for use on Windows and Mac
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