Questions & Answers

1-10 of 49 Questions
  • Question
    Will this work with Dell laptop running windows 10 and below?   (5 Answers)

    By Mikey December 7, 2016.

    Answers
    • Best 
      Answer

      I bought the 1TB WD black unit from Best Buy about 3 or 4 weeks ago. I have a Dell laptop with an AMD8 processor and Windows 10. I can't get it to work. I have been working with WD support Level 2 for the last couple of weeks and they still have not figured out a solution. I am still working with them.

      By DAVEY December 8, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Does this come with or require a cord or other attachment to connect to the computer?   (5 Answers)

    By KW December 30, 2016.

    Answers
    • Best 
      Answer

      It comes with a USB connection.

      By LECTEC January 1, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Will this work with my MacBook Pro?   (5 Answers)

    By Mwashburn November 20, 2016.

    Answers
    • Best 
      Answer

      Straight out of the box it will not work with your Macbook Pro however if you reformat the HDD it will. Just google how to do this, it is very simple!

      By Guitarbuddy449 January 23, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Will this work with my ps4?   (4 Answers)

    By Dannyglenn November 17, 2016.

    Answers
    • Best 
      Answer

      Yes, this will work with a PS4.

      By CommunityAnswer November 18, 2016.

    • Question
      Will this work with Windows XP and USB 2.0 ?   (5 Answers)

      By Fish January 7, 2017.

      Answers
      • Best 
        Answer

        Yes it will!!

        By Papi January 7, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Is thus drive HHD or SSD?   (5 Answers)

      By Anonymous February 13, 2017.

      Answers
      • Best 
        Answer

        This is a regular hard drive. Not an SSD

        By GuyD April 21, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      do I have to use the my passport feature   (5 Answers)

      By rickeydale January 16, 2017.

      Answers
      • Best 
        Answer

        No, all features on this gadget are completely optional. You can use it for just saving files, backups, or anything. There is no set feature that you must do.

        By RyanW January 27, 2017.

      • Question
        Will this work with a DISH DVR to store movies?   (3 Answers)

        By jbp147 January 15, 2017.

        Answers
        • Best 
          Answer

          Yes, however the drive will be reformatted to be used with the DVR. The format is only compatible with other Dishnetwork DVRs. All data will be lost when the drive is reformatted and the drive will not be compatible with a PC until the drive is reformatted for a PC.

          By Rick January 17, 2017.

        • Question
          Purchased about a month ago. Now my windows 10 won't recognize it and insist the drive is at issue? Anyone with this problem?   (2 Answers)

          By ChrisW June 27, 2017.

          Answers
          • Best 
            Answer

            You may need to reformat the the hard drive. Go to your Control Panel -> Administrative Tools -> Computer Management -> Disk Management -> Right-Click on the drive to format and then select the file system you would like to use.

            By RHaley July 7, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Can I save photos & movies on this & then plug in & view them on either a mac or pc?   (5 Answers)

          By sunnyaz May 24, 2017.

          Answers
          • Best 
            Answer

            I have purchased several external hard drives for the purpose of connecting to my PC to view photographs. I shoot with a 70D Canon and the raw images are perfectly viewed from this device. I don't have any experience with movies, sorry.

            By Photoclicker June 21, 2017.

            • Verified Purchaser
            • My Best Buy® Member

        Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions