Questions & Answers

Q: QuestionWhat is the maximum flame height of the fireplace insert?

• A:Answer The maximum flame height of this fireplace insert is 3 inches.

Q: QuestionCan the flame brightness be adjusted?

• A:Answer The flame brightness on this fireplace insert can be adjusted.

Q: QuestionWhat is the weight of the fireplace insert?

• A:Answer The fireplace insert weighs 15 pounds.

Q: QuestionWhat type of flame effect does the fireplace insert have?

• A:Answer This fireplace insert features a realistic flame effect.

Q: QuestionIs the fireplace insert compatible with the Whalen Adelia or Thannon TV stands?

• A:Answer This fireplace insert is compatible with the Whalen Adelia or Thannon TV stands.

Q: QuestionWhat's the dimensions of this fireplace hight and width

Asked 5 months ago by Ahmed.

• A:Answer Hi Ahmed, you can find this information under "Specifications" for this product: Dimensions, Product Height: 17.125 inches, Product Width: 23 inches, Product Depth:5 inches. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 5 months ago by Supplier Product Expert

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Q: QuestionWill this insert also work with and or fit into a Bestier LED TV stand?

Asked 8 months ago by Dollface.

• A:Answer Our units was only manufactured and tested to fit onto our Adelia or Thannon TV Stands; we cannot guarantee it will fit onto other TV stand brands.

  Answered 8 months ago by Supplier Product Expert

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Q: QuestionWill this fit/work with a Whalen Bartson? The measurements & dimensions are the same

Asked 2 months ago by JohnnyDough.

• A:Answer Hi JohnnyDough. Yes, if the dimensions are the same it will work on your other console.

  Answered 2 months ago by Supplier Product Expert

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Q: QuestionCan this insert replace an insert that is in a fireplace mantle?

Asked 3 months ago by Felix.

• A:Answer Not sure if it's supposed to be used that way but j did .

  Answered 2 months ago by AdamAVerified Purchase

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Q: QuestionWell this led into a fireplace

Asked 3 months ago by Kelly.

• A:Answer Hi Kelly. This is not a standalone insert; it was manufactured to pair with the Whalen Adelia or the Thannon TV stands.

  Answered 3 months ago by Supplier Product Expert

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Q: QuestionWill it work in a twinstar tv stand

Asked 4 months ago by Question.

• A:Answer This unit was manufactured to fit our Adelia or Thannon TV Stands; we cannot guarantee it will fit other TV stands. You are welcome to check the specifications and dimensions to see if it will fit your particular stand.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionCan this insert fits into a real fire place?

Asked 4 months ago by Anonymous.

• A:Answer Yes, fits nicely into standard size fireplace. We placed ours on a couple bricks so we could see the flame.

  Answered 4 months ago by JenniferCVerified Purchase

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Q: QuestionDoes this insert need a firebox or can you install it right out of the box into the tv stand?

Asked 4 months ago by 1010.

• A:Answer You need to attach the top and side trims (included) and then attach the fireplace insert onto the console. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionCan this actually go in a fireplace?

Asked 4 months ago by Anonymous.

• A:Answer This unit was manufactured for use only inside TV stand/consoles with the corresponding size opening; it was not manufactured for use inside a real fireplace space.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionWhat is the wattage fire the unit? 400 square feet didn't tell me that

Asked 4 months ago by BruceV.

• A:Answer Hi nwbruce. The electrical specifications are 1400 Watts / 120 V AC, 60 Hz.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionHow long is the power cord, and what side is it on?

Asked 4 months ago by T.

• A:Answer Hi T. The power cord is about 6 feet long and when looking at the firebox, is on the right side, near the control panel.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionCan this replace model number W100-02 MODEL

Asked 4 months ago by Anonymous.

• A:Answer Our SF103-23Z model measures 23" W x 17.125" H; if that is the size of the firebox you are trying to replace or those are the opening dimensions on the cabinet, it should work. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionCan this replace model number SF103-23D?

Asked 5 months ago by Carlos.

• A:Answer Hi Luna. Yes, the dimensions are the same, however the features are different. Still, we suggest to measure the opening of your TV console to ensure the space will accommodate this firebox. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 5 months ago by Supplier Product Expert

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Q: QuestionCan this be inserted into a wall fireplace

Asked 6 months ago by Seo.

• A:Answer Hi Seo. This fireplace was manufactured to be used on our Adelia or Thannon TV Stands only; it was not manufactured to be used inside a wall.

  Answered 6 months ago by Supplier Product Expert

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