Questions & Answers

Q: QuestionWhat is the maximum flame height of the fireplace insert?

• A:Answer The maximum flame height of this fireplace insert is 3 inches.

Q: QuestionCan the flame brightness be adjusted?

• A:Answer The flame brightness on this fireplace insert can be adjusted.

Q: QuestionWhat is the weight of the fireplace insert?

• A:Answer The fireplace insert weighs 15 pounds.

Q: QuestionWhat type of flame effect does the fireplace insert have?

• A:Answer This fireplace insert features a realistic flame effect.

Q: QuestionIs the fireplace insert compatible with the Whalen Adelia or Thannon TV stands?

• A:Answer This fireplace insert is compatible with the Whalen Adelia or Thannon TV stands.

Q: QuestionWill this insert also work with and or fit into a Bestier LED TV stand?

Asked 3 months ago by Dollface.

• A:Answer Our units was only manufactured and tested to fit onto our Adelia or Thannon TV Stands; we cannot guarantee it will fit onto other TV stand brands.

  Answered 3 months ago by Supplier Product Expert

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Q: QuestionCan this actually go in a fireplace?

Asked 1 week ago by Anonymous.

• A:Answer This unit was manufactured for use only inside TV stand/consoles with the corresponding size opening; it was not manufactured for use inside a real fireplace space.

  Answered 1 week ago by Supplier Product Expert

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Q: QuestionWhat is the wattage fire the unit? 400 square feet didn't tell me that

Asked 1 week ago by BruceV.

• A:Answer Hi nwbruce. The electrical specifications are 1400 Watts / 120 V AC, 60 Hz.

  Answered 1 week ago by Supplier Product Expert

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Q: QuestionHow long is the power cord, and what side is it on?

Asked 1 week ago by T.

• A:Answer Hi T. The power cord is about 6 feet long and when looking at the firebox, is on the right side, near the control panel.

  Answered 1 week ago by Supplier Product Expert

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Q: QuestionCan this replace model number W100-02 MODEL

Asked 2 weeks ago by Anonymous.

• A:Answer Our SF103-23Z model measures 23" W x 17.125" H; if that is the size of the firebox you are trying to replace or those are the opening dimensions on the cabinet, it should work. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 2 weeks ago by Supplier Product Expert

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Q: QuestionCan this replace model number SF103-23D?

Asked 3 weeks ago by Carlos.

• A:Answer Hi Luna. Yes, the dimensions are the same, however the features are different. Still, we suggest to measure the opening of your TV console to ensure the space will accommodate this firebox. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 3 weeks ago by Supplier Product Expert

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Q: QuestionWhat's the dimensions of this fireplace hight and width

Asked 1 month ago by Ahmed.

• A:Answer Hi Ahmed, you can find this information under "Specifications" for this product: Dimensions, Product Height: 17.125 inches, Product Width: 23 inches, Product Depth:5 inches. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 1 month ago by Supplier Product Expert

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Q: QuestionCan this be inserted into a wall fireplace

Asked 1 month ago by Seo.

• A:Answer Hi Seo. This fireplace was manufactured to be used on our Adelia or Thannon TV Stands only; it was not manufactured to be used inside a wall.

  Answered 1 month ago by Supplier Product Expert

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Q: QuestionDo you sell the fireplace insert that fits inside the Bestier 70" TV Stand with Led lights? Thanks

Asked 3 months ago by Sunshine.

• A:Answer Our units was only manufactured and tested to fit onto our Adelia or Thannon TV Stands; we cannot guarantee it will fit onto other TV stand brands. Please contact Best Buy for assistance in locating the correct manufacturer.

  Answered 3 months ago by Supplier Product Expert

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Q: QuestionDoes the 23" width and 17.125" height include the flange that is attached to the tv stand?

Asked 3 months ago by Flange.

• A:Answer Hi Flange, no, the side/top trims are not included on the dimensions, since those go on the inside of the cabinet. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 3 months ago by Supplier Product Expert

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Q: QuestionI want to see the real product. Which shop in Washington State can I see the real product?

Asked 4 months ago by K.

• A:Answer Hi K. Please contact your local Best Buy store to check for in-store availability in your area.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionIs there a piece of glass in the front side so that we could only clean the fireplace easily by wiping over the glass and we dun need to clean the wood?

Asked 4 months ago by K.

• A:Answer Hi K. Yes, the front panel is made of tempered glass and will make cleaning of the firebox easier. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionCan this just be plugged straight in does it need any wiring

Asked 4 months ago by Kim.

• A:Answer Hi Kim. Yes, it can just be plugged in with the pre-attached power cord. Keep in mind this is not a stand alone insert, it needs to be attached to one of our Whalen Adelia or Thannon TV Stands. Please call us at 1-866-942-5362 if you need further assistance.

  Answered 4 months ago by Supplier Product Expert

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Q: QuestionWhat is the maximum weight or dimensions of television this stand can support?

Asked 5 months ago by Anonymous.

• A:Answer This is the firebox insert only, and it will fit two of our new consoles. The Whalen Furniture - Adelia 65in TV Console - Dark Steel Gray (Model: BBAVCL65-FB-2 / SKU: 6584940) can comfortably support most flat-panel TVs up to 75” with a maximum weight of 100 lbs., and the Whalen Furniture - Thannon 60" TV Console - Medium Ash Gray (Model: BBAVCL60-FB-1 / SKU: 6584937) can sustain holding and display of TVs up to 70” with a maximum weight of 80lbs.

  Answered 5 months ago by Supplier Product Expert

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