Questions & Answers

Q: QuestionI press “popcorn”, enter 1 for quantity but when press start it just double beeps. Why won’t it start after using pre select button?

Asked 5 years ago by Lor.

• A:Answer There is a code on the inside of the door. It may be a .5 or a 2 that you need to enter.

  Answered 5 years ago by Toriane

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Q: QuestionIs there a special way to place the rotating plate inside? Mine is very wobbly?

Asked 5 years ago by Patti.

• A:Answer Hi Patti. Please visit https://youtu.be/yBbrgx2bosM to view a video on how to properly install turntable. Hope this helps.Thank you for your inquiry on our Whirlpool appliances.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: Questionlight will not turn off

Asked 5 years ago by Anonymous.

• A:Answer We value your time and would like to look into the concerns with your appliance. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your appliance to get started.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionI need the screw to mount the microwave on the top what size do I need

Asked 5 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

Q: QuestionI have a 1.7 cf range hood combo WMH2175XVQ AND i NEED TO REPLACE THE LOWER LIGHT BULB. cAN YOU SEND ME SOME OR TELL ME WHERE TO GET THEM?

Asked 5 years ago by Anonymous.

• A:Answer All additional parts and accessories can be found on our parts website, www.repairclinic.com.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat type of fuse ( specific model #, voltage etc) is needed to replace a blown fuse inside this microwave?

Asked 5 years ago by pearlyshells.

• A:Answer Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionI recently purchased an over the range microwave model WMH31017HS. Although, it seems to work fine, it makes sort of a "rattling" noise soon after (usually a minute or two after usage). Is this just the way it works or could it be something else?

Asked 5 years ago by Mick.

• A:Answer Mick, we would recommend you contacting Whirlpool's call center for troubleshooting at 800-253-1301. The hours of operation are Monday & Tuesday 8AM - 8PM and Wednesday through Friday 9AM - 7PM Eastern Standard Time.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this model have a turntable?

Asked 5 years ago by Anonymous.

• A:Answer Hello, this Microwave does have a turn table. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionHow do you determine the size of the microwave? Ours is 29" L x 16" H. x 14.5" W. 1.6 cubic feet? 1.7 cubic feet?...What would that make ours? Thank you.

Asked 5 years ago by Lisa.

• A:Answer The "cubic feet" description is based on the internal dimensions of the oven, not the outside. That should be listed somewhere in the cabinet, or could be figured by measuring the cooking area.

  Answered 3 years ago by DrMike

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Q: QuestionDoes anyone know the exact length of the back of the unit to the mounting holes? Have an odd length cabinet and want to make sure it fits.

Asked 5 years ago by Jfs1.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Jfs, please visit https://bit.ly/3jmtVQW and refer to page 7 for more information.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionCan you show me what the top of the microwave is supposed to look like when installed correctly? It has some openings at the front that we are not sure about. Thank you.

Asked 5 years ago by Saraheg09.

• A:Answer Hopefully this photo will help you.

  Answered 5 years ago by TjranVerified Purchase

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Q: QuestionI AM READY TO REPLACE A DEFECTIVE 36 INCH OVER THE RANGE GE MICROWAVE WITH EITHER A STAINLESS STEEL WHIRLPOOL OR LG - SAME DIMENSION. DO YOU CARRY THIS SIZE IN THESE BRANDS- IF NOT CAN A SMALLER VERSION OF EITHER BRAND FIT IN THE EXISTING 36" SPOT?

Asked 5 years ago by Viking.

• A:Answer YOU SUGGEST A 29.9" WIDE MICROWAVE- THE CURRENT DEFECTIVE GE MEASURES 36" IN WIDTH- LEAVING A GAP OF MORE THAN 6 INCHES . HOW WOULD I FILL THE 6" GAP LEFT AFTER INSTALLATION?

  Answered 5 years ago by Viking

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Q: Questionwhat does wmh31017hw weigh ?

Asked 5 years ago by tllfl.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Hi Tll, the gross weight of this product is 60 lbs and the net weight is 55.9 lbs. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionIs a support required for this? Or can it just run and rotate on its own?

Asked 5 years ago by RunningBear.

• A:Answer No

  Answered 3 years ago by Dorthee

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Q: QuestionAre we able to use this microwave by placing on a surface until we are ready to install. Our cabinets will not be ready for a month or two but our old microwave just went so we need something in the meantime.

Asked 5 years ago by Minion.

• A:Answer Minion, we cannot recommend using this Microwave unless it is properly installed. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool Appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat Trim kit is recommended for this model?

Asked 5 years ago by TrimKit.

• A:Answer Hi TrimKit, the part number for the appliance is 8171339. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionThis microhood will be too small to replace the area that the vent hood occupied. Is there a kit that can be purchased to cover the open area around it.

Asked 5 years ago by Starbright.

• A:Answer Starbright, unfortunately, we do not have an accessory or trim kit for the Vent Hood.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the decibel rating of this whirlpool Model:WMH31017HSSKU:5900311 microwave?

Asked 5 years ago by Richyan.

• A:Answer Richyan, the Microwave does not have decibel ratings. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionHi, This does include a mounting kit? Thanks!

Asked 5 years ago by Dave.

• A:Answer YES IT DID. WE DIDN'T HAVE A CABINET ABOVE OUR STOVE SO WE HAD TO BUILD A SHELF . THAT WAS THE ONLY THING THAT MADE IT HARDER TO INSTALL. AFTER THAT IT WAS PRETTY SIMPLE.

  Answered 5 years ago by DAWNVerified Purchase

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