Questions & Answers

Q: Questionmy 3 year old microwave runs ok but does not heat the food. is this fixable or do i need to buy another one.

Asked 3 years ago by dianne.

• A:Answer Hello dianne! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool at 866-698-2538. We are available Monday & Tuesday 8:00 am - 8:00 pm and Wednesday through Friday 9:00 am - 7:00 pm. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHello, is there a fuse for the fan. The microwave works but the fan doesn't work. Model WMH31017HZ

Asked 3 years ago by Cbrad.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel

• A:Answer Hello Cbrad! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionSome microwaves have a "rice" cooking setting. Does this have a rice setting?

Asked 3 years ago by Mike.

• A:Answer Hello Mike, no, this model does not have a rice cooking setting. We apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the wattage ?

Asked 3 years ago by Grams.

• A:Answer Dea, this Whirlpool® Microwave is 1000 watts. We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes turntable rotate in circle

Asked 3 years ago by JC.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel

• A:Answer Hello JC, yes, the turntable rotates. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave come with everything you need to vent it through the exterior wall? What will it look like on outside? Can I get a vent cap to match siding?

Asked 3 years ago by Anonymous.

• A:Answer Hello! Please see the link for the Installation Instructions. This will advise what is provided for proper installation of this model. https://bit.ly/3r4z2eb We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat type of bulb does it use to illuminate the stove top

Asked 3 years ago by Mimi.

• A:Answer Hello Mimi, the light is an 40 watt Incandescent appliance bulb. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionIs this a air fryer

Asked 3 years ago by Dinky.

• A:Answer Hello Dinky, no, this Microwave is not an air fryer. We apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave have a set time for exterior light to come on as I like to set my light for the wee hours before heading into the kitchen

Asked 3 years ago by Anonymous.

• A:Answer This Whirlpool® Microwave does not have a timer for the light. We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDo you carry a microwave you can set a light to come on on a specific time. I like to set my microwave on a time very early in the morning so I can see where I’m walking as my home is very dark in the wee hours of waking.

Asked 3 years ago by Fabulousheels.

• A:Answer Hello Fabulousheels! We currently do not have a model that you can set a timed light. We apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave have a light that can be set to come on at a certain time to come on.

Asked 3 years ago by Anonymous.

• A:Answer No.

  Answered 3 years ago by Timg3044Verified Purchase

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Q: QuestionCan you press the #1 or #2 and it will go for 1:00 or 2:00 or do you have to type out all the times?

Asked 3 years ago by Salazar.

• A:Answer No. You have to enter 1:00 or 2:00, but it has a 30 sec express button that u hit once for 30 sec, twice for 60 seconds and so on…..you won’t have to enter the minutes.

  Answered 3 years ago by SUNNIEVerified Purchase

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Q: QuestionOver the oven microwave with measurements 22”x16”x12”

Asked 3 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Hello! Currently the smallest in width we have is 23". We apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDo u have a microwave over oven with measurements 22”x16”x12”

Asked 3 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Hello! Currently the smallest in width we have is 23". We apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWill this fit into a area now used by model WMH1162XVQ-2?

Asked 3 years ago by Susan.

• A:Answer Hello Susan. Thank you for your inquiry. Please refer to the installation guide at the following link to see if the installation is compatible: https://bit.ly/3JnuZ3m We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes the wmh31017hz exhaust fan come on automatically when boiling food on the range top below it

Asked 3 years ago by Anna.

• A:Answer Not.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan this microwave be temporarily used on a counter top?

Asked 3 years ago by Blue.

• A:Answer Hello Blue, this Microwave cannot be used as a Countertop. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionIs there a trim kit with vents available with this model?

Asked 3 years ago by carol.

• A:Answer Hello Carol! There is a side panel kit, however, it does not have vents. Since this is not meant to be installed into a cabinet.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes the light inside come on when food is cooking??

Asked 3 years ago by Sells.

• A:Answer Yes

  Answered 3 years ago by Mike

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