Questions & Answers

Q: Questionwhere are the start/stop buttons????

Asked 6 years ago by Anonymous.

• A:Answer The two lower buttons on the control panel are the start and stop buttons.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionDoes a microwave hood combination have to be mounted? Can it be used on a counter top?

Asked 6 years ago by micoven.

• A:Answer Great question. We are attaching a link to the installation guide which should answer all of your questions moving forward. https://www.whirlpool.com/content/dam/global/documents/201904/installation-instructions-w11199602-revb.pdf

  Answered 6 years ago by WhirlpoolTeam

  
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Q: Questionwhat is the CFM of the fan?

Asked 6 years ago by james.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer 300 CFM

  Answered 6 years ago by Bigdaddy33Verified Purchase

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Q: QuestionHow do you change the light bulb?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer Hello! Cooktop light: The cooktop light is located on the underside of the microwave oven and is replaceable. Remove bulb cover screws and open the bulb cover. Replace bulb, close bulb cover, and secure with screws.Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionWHERE IS THE 'START' BUTTON. IT IS NOT LABELED ?

Asked 6 years ago by DAVE.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer Hi, the arrow button is what I have been using as the start button. Thanks for the question, I never realized that this equipment does not have an actual start button.

  Answered 6 years ago by CDQ23Verified Purchase

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Q: QuestionHow far from center are the d holes for mounting without studs at end holes?

Asked 6 years ago by Mike.

• A:Answer Hello Mike! Please see the attached link for more information on the installation. https://shared.whirlpoolcorp.com/assets/pdfs/literature/Installation%20Instructions%20-%20W10918334.pdf . Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionHow wide is it?????

Asked 6 years ago by mithraxjk.

• A:Answer Hello mithraxjk! The width is 29 15/16. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionThe light inside microwave is off, th microwave is not working it just gives me a mssage on the screen to open th door and press start... im following the instrucions but still no success,,, any suggestions?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer Hey, we value your time and would like to look into the concerns with your Microwave. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionIt seems like ours did not come with aluminum grease filter. Did this happen to any of you? If it did come, did it come attached or somewhere else in the box?

Asked 6 years ago by AT.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer Go to Whirlpool parts, give the model number and the part is listed.

  Answered 6 years ago by Bigdaddy33Verified Purchase

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Q: Questionhow do you operate clock and etc

Asked 6 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer Hello! The clock is a 12-hour (12:00-11:59) clock. Touch CLOCK, enter time, then touch CLOCK or the Start control. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionClock time only comes on when you open the door. When the door is closed the light clock time goes out.

Asked 6 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer Hello! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the CFM Cubic Feet per Minute of the fan on maximum?

Asked 6 years ago by CFM.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer CFM, WMH31017HS is a 300 CFM. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionI have a space for a microwave/exhaust hood but no way to vent to outside unless I make a hole. Do i have to vent outside and also how much distance from stove does it need to be

Asked 6 years ago by Rspotter.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer By default it’s set to reciculate and vent from the front of the unit towards the ceiling, depending on your cabinets this might be an issue.

  Answered 6 years ago by Bigdaddy33Verified Purchase

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Q: QuestionDoes this microwave have the express buttons? So you dont have to do cook then 1:00 then start?

Asked 6 years ago by Theresa.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer Theresa, there is an Add 30 Seconds button on this particular Microwave.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionThere seems to be a plastic covering the control panel. Should I pull it off?

Asked 6 years ago by D1234.

• A:Answer D1234, we do recommend removing the protective film before use.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionHow deep is the unit with and without the handle?

Asked 6 years ago by Mike.

• A:Answer It is 17 7/8 inches deep with handle.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes it have a reheat menu?

Asked 6 years ago by Giverny.

• A:Answer Hello Giverny! Yes, this does have a reheat menu. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionLooking for replacement of WMH31017FS model with WMH31017HS model. Does the two share the same mounting bracket and external vent position? How about the screws on the top? Thanks.

Asked 6 years ago by Vin.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer I'm unable to answer this question as I had the Geek Squad remove and intall the new microwave. It only took him 30 minutes as he indicated there were no modifications required to install the new mircrowave as everything matched up. He did use the new mounting bracket that came with the new unit.

  Answered 6 years ago by cufferVerified Purchase

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Q: Questionturn table does not turn cant find a on off switch

Asked 6 years ago by remjet.

This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel

• A:Answer remjet, we would like to speak with you regarding the concern you have experienced with your Whirlpool® Microwave. Please contact us directly at 1-800-253-1301. We are open Monday-Friday from 8:00am-8:00pm and Saturday 8:00am-4:30pm EST.

  Answered 6 years ago by WhirlpoolTeam

  
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