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Hey Katherine, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you
Sorry, there was a problem. Please try again later.these new machines do NOT operate like the old time machines. Ours did that too. We returned ours because we had the same terrible experience. We now have a GE with a deep water wash option and love it. Good luck
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