Does the box need to be on a flat surface not carpet? null

If you want a correct weight of your cat then yes it does. If you need to put it on carpet you can always put it on a mat or board.

It works better on a hard surface, however there is an additional attachment you can purchase when putting on carpet.

This is the information provided in the app!

It is recommended but I didnt have that option in my home because the bathrooms are too small and I wasnt going to have it in my kitchen. I am planning to go to HomeDepot and buy a piece of board to set it on. Having it on a flat surface will help it to tell which cats use it and when. :)

Hi there! Thank you for contacting Whisker with your question! We recommend placing Litter-Robot on hard, level flooring. If your Litter-Robot sits on carpet or has a rug or mat under it, the cat sensor can become less sensitive over time, potentially leading to issues with sensing when your kitty has entered or exited the unit. The Litter-Robot 4 Carpet Tray (sold separately) improves the accuracy of SmartScale® weight readings when Litter-Robot 4 sits on carpet or uneven surfaces. We hope this helps! Best, Whisker

“Does the box need to be on a flat surface not carpet?”

Asked by Flooring 2 years ago

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If you want a correct weight of your cat then yes it does. If you need to put it on carpet you can always put it on a mat or board.
Answered by SeattleCyn 1 year ago
Sorry, there was a problem. Please try again later.
It works better on a hard surface, however there is an additional attachment you can purchase when putting on carpet.
Answered by HeatherB 2 years ago
Sorry, there was a problem. Please try again later.
carpet is fine
Answered by LindaG 2 years ago
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This is the information provided in the app!
Answered by BreannaB 2 years ago
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It is recommended but I didnt have that option in my home because the bathrooms are too small and I wasnt going to have it in my kitchen. I am planning to go to HomeDepot and buy a piece of board to set it on. Having it on a flat surface will help it to tell which cats use it and when. :)
Answered by RachaelH78 2 years ago
Sorry, there was a problem. Please try again later.
Hi there! Thank you for contacting Whisker with your question! We recommend placing Litter-Robot on hard, level flooring. If your Litter-Robot sits on carpet or has a rug or mat under it, the cat sensor can become less sensitive over time, potentially leading to issues with sensing when your kitty has entered or exited the unit. The Litter-Robot 4 Carpet Tray (sold separately) improves the accuracy of SmartScale® weight readings when Litter-Robot 4 sits on carpet or uneven surfaces. We hope this helps! Best, Whisker
Answered by Whisker Team 2 years ago
Sorry, there was a problem. Please try again later.