A:AnswerHi there!
Thank you for reaching out to Whisker with this question!
We recommend that kitties using our Robots are 5 pounds or more so that the sensors can work properly.
If they have trouble getting in and out of our units, we do sell our Ramps that can attach straight to the unit and help with that,
We hope this helps!
Best,
Whisker
A:AnswerShort answer is No , you dont need Wifi .
Wifi is recommended as it allows you to interact with the LR giving you notifications when away from your home of when your cat goes in , cleaning in progress or if it was interrupted , waste basket full etc . Also lets you control the LR remotely .
Otherwise. you can use Bluetooth when you are near the LR to set up and enable functionalty
A:AnswerHi there,
Thank you for reaching out to Whisker with this question!
Yes, the Power Supply Cords do have built Surge Protectors!
We hope this helps to clarify!
Best,
Whisker
A:AnswerYou can purchase us Wright on bestbuy.com and have them ship it right to his house so you wouldn’t have to bother shipping it and the shipping would probably be free
A:AnswerHello! Thank you for your inquiry. We're sorry to hear your Litter-Robot is giving inaccurate litter level readings. We understand how frustrating this can be, but please rest assured, we are determined to get this resolved for you as quickly as possible! Any time you affect the weight or placement of the unit (including emptying the waste drawer, adding or removing litter, or cleaning or moving the unit), press the Reset button to ensure the weight sensors will detect your cat and cycle properly. Be careful not to rest on the unit as you press the Reset button, or your weight will influence the reading. If this does not resolve the issue, we kindly ask that you contact our Customer Experience team as they will be able to provide additional troubleshooting assistance. Whisker
A:AnswerYes, my husband and I both have the app and keep an eye on the litter level and the waste bin capacity.
The app also tracks which cat uses it, when they use and how often it cycles in the day.
A:AnswerNo, it automatically cycles after each use. It does have a sleep mode where it will not cycle between the times that you select and then will cycle at the end of the period.
