Questions & Answers

Q: QuestionHow much do i need to put down to pre order a series X?

Asked 5 years ago by KevinTheMick.

• A:Answer your card wont be charged until the day of release

  Answered 5 years ago by guru

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Q: QuestionWhat kind of a power cord does this take? Is it C7 like the xbox one s? I've had problems with tripping over very short cords

Asked 1 year ago by phonky.

• A:Answer Same cord

  Answered 1 year ago by EmeryDVerified Purchase

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Q: QuestionCan you use a mouse and keyboard with the Xbox X?

Asked 2 years ago by Skywolven.

• A:Answer Yes but only games that are compatible with mouse and keyboard I believe. I’ve been testing throughout many games and majority of all new games work with mouse and keyboard. It even works on the home page of the Xbox!

  Answered 2 years ago by ParkerOVerified Purchase

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Q: QuestionCan you play a disk on this console

Asked 2 years ago by Liz.

• A:Answer Definitely. The Series X is built with the disc drive, so you can play Series X games, Xbox One games, Xbox 360 games and if I'm not mistaken I believe even some original Xbox games. To be clear, there is a limited number of Xbox 360 and Xbox games that work with the Xbox One and Series X, and Series S. In addition, the Series X will play blu rays that do not play on most blu ray players in the United States.

  Answered 2 years ago by RodolfoVVerified Purchase

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Q: QuestionDo this Xbox play orginal xBox games with the disc?

Asked 3 years ago by Anonymous.

• A:Answer some but not all, hard to tell which ones. list at xbox.com/backcompat

  Answered 3 years ago by AngelaDVerified Purchase

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Q: QuestionIS IT DIGITAL AND DISC COMPATIBLE?

Asked 3 years ago by BlakeF.

• A:Answer Yes. This model has the disc reader but I mainly use downloaded games from Game Pass.

  Answered 3 years ago by thatguyVerified Purchase

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Q: Questiona relative, he doesn't understand very well, he did me the favor of reserving and buying an xbox series x, they have to call him so that he can pick up the xbox at the store he said, or he can go to any store and pick it up, excuse my ignorance

Asked 3 years ago by Anonymous.

• A:Answer No pick it up where you order

  Answered 3 years ago by RogerioNVerified Purchase

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Q: Questionwhat is the weight of the package for delivery?

Asked 3 years ago by mc.

• A:Answer Don’t know bought cost me $100 to ship ups cross country. Insured.

  Answered 3 years ago by Newmr2Verified Purchase

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Q: QuestionWhich older Xbox games can be used with the new Xbox & what games are available.

Asked 4 years ago by PlsGearJammer.

• A:Answer You can use all the older games from the last generation and whats on the backwards compatible list. It will give some old ones hdr or better frame rate.

  Answered 4 years ago by DarnayCVerified Purchase

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Q: QuestionIf I already have gamepass ultimate for another year, will this be added on top of that so 3 yrs total?

Asked 4 years ago by b00g13.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Yes, if you are an existing Xbox Game Pass Ultimate member, the 24 months of Ultimate service that comes with Xbox All Access will be added to your account. You may "stack" up to 36 months of Xbox Game Pass Ultimate.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionAre Xbox one games compatible and can your Microsoft account from Xbox one be linked to the Xbox x

Asked 4 years ago by Sue.

• A:Answer Thanks for checking! Yes, Xbox Series X is compatible with almost all Xbox One games (except for a handful of games designed for Kinect). Your existing Microsoft account may be used with this console, and your profile and settings, along with any digital Xbox games purchased, will be available when you sign in.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionCan the tower be placed horizontally (on its side)?

Asked 4 years ago by Str8ej1.

• A:Answer Thanks for checking! Yes, you may store your Xbox Series X upright or on its side.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionIf I buy this now, does the game pass begin when I buy this? I'd like to get ontop of Christmas shopping and want to buy this now, but only if the game pass can be activated at Christmas.

Asked 4 years ago by Holiday.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! If you're purchasing through the Xbox All Access program, the 24 months of Xbox Game Pass Ultimate that comes with your Xbox Series X begins during console setup when you redeem your Ultimate service. Or, if you're buying Xbox Series X by itself, Xbox Game Pass Ultimate is a separate purchase and activates when redeemed. In either case, Xbox Game Pass Ultimate can be activated when you want.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionCan you buy games off of it too like a digital edition or is it just disc only??

Asked 4 years ago by Rex51023.

• A:Answer Thank you for your question! Yes, in addition to playing Xbox disc games, you may also purchase and play digital games through Microsoft Store on your Xbox Series X or from Best Buy.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this system play original Halo games?

Asked 4 years ago by Palpatine.

• A:Answer Thank you for your question! Yes, all Halo games are available to play on Xbox Series X. Please note that Halo 1-4 are available as part of Halo: The Master Chief Collection. Xbox Series X is not backward compatible with the original game discs for these games.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this Xbox read play old 360 games?

Asked 4 years ago by Jricedragon19.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question. Xbox Series X is backward compatible with hundreds of Xbox 360 and original Xbox games. To see which games are compatible, please go here: https://www.xbox.com/games/backward-compatibility

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionIf I already have game pass ultimate. Is the price still the same.

Asked 4 years ago by Wildmb.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Yes, the price of Xbox Series X is the same if you are a Xbox Game Pass Ultimate subscriber. If you purchase Xbox Series X through the Xbox All Access program, the 24 months of Xbox Game Pass Ultimate that comes with it will be added to your account when redeemed.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionSeems like a weird question, but how do you buy an xbox?

Asked 4 years ago by konoha.

• A:Answer Thank you for your question! When Xbox Series X is in stock, you may click the Add to Cart button to start the purchase process. Another option is to purchase Xbox Series X through the Xbox All Access program, which allows you to buy the console in monthly installments and also includes 24 months of Xbox Game Pass Ultimate. For more information about Xbox All Access, please go here: https://www.bestbuy.com/site/xbox-series-x-and-s/xbox-all-access/pcmcat1579299055180.c?id=pcmcat1579299055180

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionIs the system compatible with older TVs with AV inputs

Asked 4 years ago by Breakpacker.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Xbox Series X requires a display with a HDMI connection.

  Answered 4 years ago by MicrosoftOutreachTeam

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