Customer Ratings & Reviews

Bought a Kindle for my girlfriend for Christmas. A few months down the road, she started having issues with it. Took it back to Best Buy, they looked at it to see if they could fix it, with no luck. Gave us a new replacement and transferred the warranty over from the old one.

The gentleman was very professional, kind and knowledgeable. He dealt with phone calls, impatient customers without appointments and dealt with my issue quickly. He knew exactly what was wrong and what the solution was. It was the best experience. You guys need to hire more people to help them out. They were swamped. They always are. They need a raise and more help. My hat is off to the Geek Squad.

Good membership to have, was able to get repairs done to my monitor back in 24.

The overall service was great. The staff was attentive and accommodating.

I always get the Geek Squad protection on my electronics and my appliances. Sometimes I never need it - other times it's REALLY benefited. One of my Xbox Elite 2 controllers died about a week before the two year warranty expired. No controllers were available for take home or order at that time, so I got a full refund including the cost of the warranty. Similar issue with an HP laptop that kept having system board problems. Two times I had to send it in for repair, second time it came back and still had the same issue, so I simply got a full refund to apply to a new computer. Well worth it

I have used this several times for replacement of tablet

Great service from the geek squad. They are very helpful

Even if you are beyond careful with your devices, this protects against certian device & mechanical issues. Its definitely worth this small payment, compared to replacing a high-cost device.

Okay, okay, I know we're told that service protection plans are a waste of money, and for the most part I agree, but when I bought a Surface laptop about three years ago I decided to purchase a three year contract to protect it. And wouldn't you know, about three months before the contract ran out the camera on my laptop died. Best Buy gave me a full refund for my computer (on a BB gift card) and it paid for a brand new, better Surface laptop (it was on sale!). So I took out a three year contract on the new one. Expensive? Yes. But I tell you, when I walked out of the store with a new Surface that was purchased with that refund, I breathed a huge sigh of relief (and I had a smile on my face!). I would buy a service contract for a small electronic device I bought for $30 - $50, but on the more expensive items (think computers and TVs) I would recommend them, just for the peace of mind.

The Samsung - Galaxy Tab A7 Lite 8.7" 32GB - Wi-Fi - Dark Gray is awesome. I, my son, my daughter-in-law and my two grandchildren love our Tab A7 Lites, the perfect size to Browse, figure out 'Work Specs, play games, watch YouTube, or just read the latest news or to just read a book quietly. WE love our Samsung Galaxy Tab A7 Lites with the 8.7 Screen. The best thing about this Tablet is that it is easier to handle and is more discreet when used. People have appreciated our discretion when in a store or public transport, or in an office (some people find that larger tablets being used by close to them by uncaring individuals, very disturbing)..... Awesome Product. Thank you Samsung. Thank you for making such a great product. Oh wait.....WE keep hoping Samsung will come out with a 128gb A7 Lite on the 8.7" Screen....hint hint hint...

got this for my wife and now she reads more than ever loves using it before she goes to bed

Never have to worry about my tablet breaking or anything going wrong with it

Can't beat the Geek Squad. I travel a lot and the convenience of stepping into the store to take care of warranties is a big plus for me

My son's computer was running extremely slow. I then took it to Geek Squad, in order to determine what the problem was. It turns out, that there was about 9 different trojan viruses that somehow made their way ont his computer. Within 15 minutes, Geek Squad had removed the viruses, and got the computer running as good as new! I definitely recommend bringing poorly running electronics such as: laptops, desktops, smart phones, televisions, and all other electronics that are performing poorly, or not at all, directly to the technicians at Geek Squad. You will not be disappointed.

Nice to have the option of protection. I never used it but it’s a pretty decent price.

Comes in handy when needed. Worth the purchase especially if you purchase an electronic device for a child.

I'm.glad I purchased this because it helps me when I needed a replacement on my last tablet in barely a year I had it

I had problems with the tablet two days after i purchased it. I called and they said it had a virus. They exchanged it for a new one without asking any questions.

Absolutely love the Galaxy Tab S9 Ultra! The display is stunning, the performance is ultra-smooth, and it handles multitasking like a champ. I use it daily for research, reading PDFs, and even entertainment. Battery life is solid, and the build quality feels premium. Highly recommend for anyone who wants a powerhouse tablet that can replace a laptop.

Great buy… the merchandise started giving me problems. I reached out to geek squad for assistance. Very efficient.. They replaced my tablet and it was just that simple.