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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 199 reviews

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91%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the overall performance of the 2-Speaker Concealment, as well as the installation, Dolby Atmos performance, and mounting. However, some customers have expressed concerns regarding speaker alignment issues and wire labeling.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 199 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad installed two ceiling speakers quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my two sonance ceiling speakers to complete my surround sound 7.1 mid surround.geek squad ran wires in the ceiling down to the back of my dennon receiver and they hooked the wires up in to the correct speaker output for 7.1 surround sound.know I am set up for doing Dolby atmos.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job installing ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed ceiling mount speakers. Installers were very professional and courteous. The guys even calibrated the receiver to the speakers. Awesome job. I would have them install again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dolby Atmos In-ceiling Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad added 4 ceiling speakers for the Dolby Atmos height channels. The technicians arrived promptly, measured everything precisely, and installed them without any major issues. Labeled the wires too so I could hook them up later. Happy with the quality and finished product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quick but basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup, but was really no more than plug and play. Did not conceal in wall, simply connected wire to receiver. They used to spend time walking through menus and adjusting settings for optimal performance but now just unpack, attach cables, and be sure there is power.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surround sound install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out knew their stuff and were very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos performance

    Rated 5 out of 5 stars

    May the 4th be with Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic job. Cant wait for the reciver install and finally have real 4k Dolby Atmos! First movie? Receiver install is on May the 4th so....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my Theater Ceiling Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two B&W CCM663 Speaker Concealment was installed as surround speakers to enhance the crisp quality of sound in my Theater. What a difference this makes! Because of the quality sound B&W makes, I'm looking into installing additional center and possibly two more for Hi Fidelity sounds for music! My Speakers are difficult to locate due to the color as expected. The installer did a great job but it wasn't easy due to the construction material above the ceiling!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing my speakers they were very quick and helpful throughout the whole process

    I would recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 4 out of 5 stars

    Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the installation of my home theater protector screen, tv mount and Atmos speakers set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very professional complete and thorough setting up and showed exactly how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the two that came out and hooked up my surround sound. They hooked up my two rear speakers and I couldn’t be happier. No wires showing , sound set up is great. They were at my house for a couple of hours to get everything perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 wall speakers installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When installing these 2 speakers they were very precise.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's free, but it's not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally included in purchase price, and they ran the wires. we had to wait for the drywall to be installed before we could connect the equipment. They charged us for that. Weird.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV and stereo systems assembly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan from the .geek squad is a master at everything he does. TV, surround sound system, stereo assembly everything. He is totally knowledgeable and friendly and answered any questions I had. Terrific service!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ceiling speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that showed up to do the work were excellent. Respectful, helpful, and as far as I could tell did excellent work. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In Ceiling Speakers Install was Great !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and his helper Rex did a fantastic job of installing my Klipsch In-ceiling speakers. They were super efficient and provided a quality install. They protected all furniture and flooring during the install, cleaned and vacuumed all areas affected during the install. They tested the speakers and calibrated the surround sound. Matt was extremely knowledgeable and answered all questions and concerns for the placement and operation of these speakers. Thanks again to Matt and Rex, they should be recognized for their superior service.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos performance

    Rated 5 out of 5 stars

    Concealed Speaker Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed two Klipsch Dolby Atmos speakers above my current surround sound speakers. Dustin and his partner were incredibly creative and thoughtful in engineering my specific speaker install requirements. They were precise in all measurements which minimized potential damage to drywall, cleaned up all drywall dust and debris, and calibrated the receiver and speaker system after the install to make it all worked correctly. True professionals and I would recommend them to anyone considering a concealed speaker package. Best Buy's price was actually cheap considering all of the work involved. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Ceiling Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was smooth and easy. Although my ceilings were over 15 feet high, it was no problem for Best Buy Geek Squad. They installed (2) sets of speakers in both my master bedroom and living room area. My surround sound is now complete!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Wire labeling

    Rated 4 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice work of installing in-wall and in-ceiling speakers, but did not label all the wires.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team did a great job, they were professional in every aspect of the install. When they completed the job, they left our home without a trace of them being there, we couldn't ask for more.

    I would recommend this to a friend
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