Customer Ratings & Reviews

So far so good. Hopefully I will not be needing it

I get the protection plan on everything I bought at this store. It is too bad most of services are not available with the price being paid, extra. Very helpful service to those that need it.

The reason I decided to get this is because in he past it has been very useful.

Horrible. Our apt was destroyed by a fire. Our laptop wasnt burned, however because the fireman sprayed water on it in the process of putting out the fire, its not covered. I spent almost $200 to insure a $440 laptop. I was told when I purchased it that if the laptop was damaged or the screen broken, it would be repaired and if it couldnt be repaired, then it'd be replaced. I was completely misinformed! Now they are telling me that it isnt covered as it is covered under my primary insurance. Problem is that I rent my apt and unfortunately did not have any renters insurance. It is absolutely ridiculous! I wish i had done my research! I could have insured it thru Worth Ave. Group for 3 yrs instead for a one time charge of $125 in addition to a $100 deductable. However you are allowed an unlimited number of claims and it covers everything from accidental damage to theft and loss, as well as fires or floods. I will never again buy insurance thru Geek Squad or Best Buy. In my opinion, thier insurance is over priced and worthless! I used to have a very high opinion of Best Buy & would recommend thier store and coverage to everyone but I have completely lost all respect for the store, Geek Squad and the laptop coverage! Seriously! From now on I recommend checking out Worth Ave. Group for coverage on all your electronics. Or anywhere else, in my opinion anyway, would have better insurance than this.

Geek squad helped me fixed my speaker on my computer.

hope i dont need it sny time soon to expensive for me

Extended warranty- it’s for protection in the future/ hopefully we don’t need it

Technicians that come out are great and work is complete

I would not be able to say anything about it yet and I hope it stays that way!

Never used this. If you end up needing it on a product within the first year, you should have picked a different product.

I met the purpose. No much comments about it. Just good.

I buy this only to be safe if my product fails to work.

This was the worst experience I’ve ever had in my entire life with any kind of customer service at all! Not only was I sold on this service and completely given 100% inaccurate information. I then proceeded to bring my computer in after only owning it for a few months because the microphone and speaker drivers are just automatically disabling themselves and there were problems with the screen settings. I was unfortunately told everything the previous salesman “sold” me on was 1000% inaccurate. I cried in the store because I wanted to take my work computer for two weeks to do troubleshooting... when I only have that 1 computer, I live alone and I work from home. I also spend most of my day on Teams and it was imperative that these features worked. It was a brand new computer and all they wanted me to do is send it back to the factory or have it looked at for two weeks but that was not an option for me and then I’d already been there for 2 1/2 hours after having multiple appointments... The employee at Best Buy is really to blame and as a matter fact you should probably look up my receipt and find out who it was and fire them because they are an absolute liar I almost found like a person in the store that day I was so upset and I wanted them to come talk to the manager and I want them to tell them to their face what he said to me so that they could then teach their employee that they don’t know what the heck they’re talking about because they obviously weren’t trained. I somehow got suckered again because I needed a TV and I can’t even start that whole issue but it was the last time I will deal with Best Buy. At least for major electronics. I cannot have that. I run a business.

Easy to install any one can do. So far so good no viruses... Knock on wood

Geek square took my computer just to fix the screen and it still to have tech issues due to it breaking. Worthless

great service to have with no hassle. geek squad .

What can I say, it's good to have if you ever need it.

Good service, but very slow. Usually under staffed.

I haven’t had any problems with this computer yet but good insurance Incase

My previous experience with Best Buy warranties is long wait lines--too long!