Customer Ratings & Reviews

had a problem and the geek squads took care of it quickly

The terms and conditions seem fair. Let’s see in time.

Great service, no problems. Someone is always there to help

I havent needed to use it or geek swuad but it does make me feel better knowing its there if i need it.

the service coverage is for my open box laptop computer

Geek squad i called for some assistance in why the laptop would not let download certain things the geek representative ended getting frustrated with me and hung up because I asked to speak with a supervisor. I had to call back and described my issue all over to a new geek representative and finally got the help i needed. Some of the geek squad can be very rude. 50/50 for recommendations to use geek just depends who you get on the line

They were very helpful. Got my computer working again.

Can't really fairly comment as I haven't had to use it and actually we were refunded our money due to not thinking it was worth the amount. If you really need the support or damage your stuff, it could be valuable.

The geek squad helped me choose the best for my needs

With so many offers being thrown at your face, how was I supposed to know this was for your computer and NOT for another Best Buy offer??? SMH.

I haven’t had to use yet but I like the peace of mind.

I had bought protection for my previous laptop as well and they took a month to check what was wrong with my laptop. They just ended up saying I need a new laptop. It was worth it though to put for the protection.

I had a cracked screen and tool it to Bergen Town Center, well within my the duration of my insurance, they refused to fix it. First they said I needed to make an $80 deposit for it to be shipped out to the manufacturer and then I might have to pay extra depending on how much it costs to fix. After I reminded them I had an insurance, they switched up and said they could not find an insurance covering my device. I then pulled up a receipt and then they said it appears my insurance had been cancelled a few months ago. Avoid this service as much as you can. I learned my lesson the hard way. They cannot be trusted. Especially the ones from Bergen town Center

Like any insurance I feel I could do better things with the money but after my last laptop got drenched in milk, (kids), I feel slightly more at ease knowing my new laptop is covered.

The first time the laptop was taken in, they said it wasn’t covered. We had to go home and find our paperwork, then they said oh yeah.

You have no choice but buy the warrenty and pray nothing happens, because Geek squad takes forever to fix anything and you do not get a loaner.

Always get. I tend to break things by accident. Have fun

always ready to get your issue resolved and on time

Fairly decent for schoolwork laggy on literally everything else. After almost 2 years it completely stopped working.

Laptop to be used to support travel photography. Less than a month after purchase screen connection is failing. With one week until travel, staff said with a smile, could not help and need minimum of two weeks. Suggested I buy second computer for trip. After years of buying computers (about 8) from Best Buy, service may force me to use another vendor instead.